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Summary
Result driven Individual, with expertise in Data Entry, Data Management, Customer Service and Virtual assistance driving seamless operations and exceptional client experiences. Proven track record of ensuring efficient data management, timely issue resolution and effective communication.
Experience
Research and Support Analyst
Key Responsibilities
Accurately and efficiently entering information into computer systems or databases.
Reviewing and verifying data for inconsistences.
Meeting productivity and quality standards.
Maintaining data confidentially and adhering to data protection policies.
Assisting with system maintenance updates and troubleshooting.
Virtual Assistant
Key Responsibilities
Maintained day to day activities of the store.
Tracking stock and ensuring product listings.
Handled returns, refunds, exchanges efficiently and also ensured order processing and handling.
Provided customer service, responded to inquiries and resolved issues.
Customer Service Representative
Key Responsibilities
Provide exceptional service to customers, resolving complex issues.
Handled and escalated customer complaints and resolved issues.
Maintained in-depth knowledge of services and communicated effectively to customers.
Virtual Assistant
Key Responsibilities
Maintained day to day activities of the eBay store.
Tracking stock and ensuring product listings.
Handled returns, refunds, exchanges efficiently and also ensured order processing and handling.
Provided customer service, responded to inquiries and resolved issues.