* Promote and market the business, sometimes to new or niche market.

* Manage budgets and maintain statistical and financial records.

* Sell travel products and tour packages.

* Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism.

* Deliver and exceed branch performance and productivity.

* Take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers.

* Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance.

* Deal with customer enquiries and aim to meet their expectations.

* Implement alternative and innovative ideas for achieving new business.

* Oversee the smooth, efficient running of the business.

* Keeping clients up to date with any changes.

* Dealing with complaints or refunds (not one of the perks, but someone's got to do it)

 Formulate and recommend Human Resources policies and objectives for the entire organization.
 Determine and recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale.
 Direct a process of organizational planning that evaluates structure, and manpower forecasting throughout the company. Coordinate activities across departments and division lines. Evaluate plans and changes to plans. Prepare recommendations to senior management.
 Propose and implement wage and salary structure, pay policies, performance appraisal programs, employee benefit plans, and services. Monitor for effectiveness and cost containment.
 Establish standard recruiting and placement practices and procedures. Reviews variances to schedules. Interview all candidates in consultation with Line managers.
 To manage overall leave and attendance record.
 Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.
 Implementation of the social security scheme
 To supervise inward and outward activities at the gate office.
 To develop and manage the security team.
 To maintain cleanliness and hygiene in the kitchen and related tools, equipment, and crockery.

 Implement and execute Manpower Planning & Recruitment.

 Check their documents and skills

 Arrange the interview for the candidates

 Personnel Files Management

 Leave Record Maintenance

 Office Management

 Compensation and Benefits

 Solve problem in the different projects

 Purchase and checking the materials

 To manage all the transport matters

 Processing of medical expense claim for staff