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Summary
I am writing to express my interest in securing employment in your organization. I have lot of experience in different fields as i can say that i am multi-tasking person & can perform every work smoothly with good result. I have 2 years’ experience in Abu Dhabi as an reservation and ticketing assistant and have 6 year in Customer Service fielded in Pakistan as well as i almost have 1 year experience in teaching field. I do working on Financial Marketing Association, all other finance related work, HR work. i have knowledge about Saber and GDS system also passenger and ticketing handling experience. Also have experience in Administration and Sales, know office work and how to filing records, maintain E-mails & correspondences. I am ready for new challenges and opportunities and with a great deal of soul searching. I have identified the Customer Support industry as one that would be most fulfilling to me. I also have Computer experience in all aspects, complete knowledge in Hardware & Software also MS Office, good typing speed, good office work skill.
Experience
reservation and ticketing assistant
· Thorough knowledge and hands-on experience of SABRE/ HITIT applications.
· Experience with auto and manual ticketing, refund, reissue of tickets.
· Direct guest handling with walking customers.
· To manage dead body bookings and also maintaining documents for the dead body.
· Compile fare comparison with other airline.
· Handling general queries regarding airline operation.
· Handel Stretcher, wheel chair, staff NS1-2, agent incentive, group booking and award plus tickets.
· Voice, email and chat communication with airline customers.
· Ensuring maintenance of performance and quality standards.
· Handling of PIA Frequent Flyer (Awards plus Program) members.