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Summary
Manager Operations and Business Development with substantial experience in the implementation and management of large-scale Customer Care Operations, Sales and Marketing, Human Resource Management, Training and development, Collection and Revenue Assurance, Quality Assurance, team motivation, development and fulfillment strategies. During the last 12 years, I have been / have provided Services to Qubee Broadband, PITC (Power Information Technology Company - WAPDA) Mobilink GSM, Paktel GSM, Instaphone, Telecard, SNGPL 1199, Service Shoes, Servaid Pharmacy, Lakson Tobacco Company, Haier, Supernet, and Special Communication Organization (SCO)
Experience
Manager Contact Center Operations
Leading the high scale Project of Power Information Technology Company (WAPDA). Providing the customer care services that includes the respond on In/Outbound calls, SMS, Email Queries, Web Queries and managing the Prime Minister Development Unit’s queries/complaints. Managing the extensive team of 165 CSR, 5 Operational Team Leads, 5 Quality Assurance Executives and almost 15-20 Support Staff including IT Executives.
Collection/Inventory Supervisor (Central)
Operation/Business Manager
Supervisor, Contact Center
Team Lead Operations
Education
University of the Punjab
Skills
Endorsements
Abdul Wadood Bhatti
Imran is a great team player, someone everyone enjoys working with.