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Summary
With 15+ years of experience, A combination of Customer services, Contact Center, IT Banking and financial Support with Project Coordination, working in Public Relations, Project Management, Administration, IT Professional Services, Contact Center Operations and Marketing as well as training and consulting in both professional and retail fields with international multicultural customers handling exposure has given me the ability to see and think outside the box and help clients to grow. Specialties Leadership Skills Customer Experience Service Delivery Public Relations and Communications Call Center Operations Customer Service Management Project Coordination Complain Management Resolution Customer Satisfaction Enhancement MIS Analysis and Strategic Planning Team Management Audit Handling Marketing Sales Front-End Supervision SLA Design and Implementation Process Improvement Analytical and Creative Out-of-box Thinking Connecting with multi-cultural countries people helping them think outside the box and helping them see the big picture.
Experience
Head of Customer Care & Contact Center
Leading the Nation-wide Customer Care department.
Manager Customer & Seller Support
Managing Customer & Seller Support Dept and Leading Teams (QA, L&D, WFM, S&P)
Head of Customer Service & Call Center Operations
Leading the team of Contact Center Operations, Customer Service, Quality Assurance & Vendor Management.
Manager Customer Experience & Business Analysis
Customer Experience & Business Intelligence
Product Implementation Specialist- Customer Success Group
Product Implementation, Project Implementation, online Ecommerce operations support
Technical Support & Project Coordinator
Providing Support to International clients and coordinate with Business Development and Project Management Teams
Customer Service Specialist
• Interacts with customers to provide them with information to address inquiries regarding
products and services
• Access customer accounts in computer systems and go into these accounts to change any
information when necessary.
• Provide product or service information to assist customers in making a decision about a
product to buy
• Involved in Performance Improvement coaching & counseling of team members.
• Help in generate sales leads
• Managing and sharing Quality assurance feedback for performance improvement.
• Provide effective and timely resolution for a range of customer inquiries.
• Strike a positive and cooperative tone with both customers.
• Increase positive customer experience by providing information on new products, rate plans,
and services through up selling opportunities. Worked in inbound, outbound and support departments.
Customer Facilitation Agent
• Interacts with customers to provide them with information to address inquiries regarding
products and services
• Access customer accounts in computer systems and go into these accounts to change any
information when necessary.
• Provide product or service information to assist customers in making a decision about a
product to buy
• Involved in Performance Improvement coaching & counseling of team members.
• Help in generate sales leads
• Managing and sharing Quality assurance feedback for performance improvement.
• Provide effective and timely resolution for a range of customer inquiries.
• Strike a positive and cooperative tone with both customers.
• Increase positive customer experience by providing information on new products, rate plans,
and services through up selling opportunities. Worked in inbound, outbound and support departments.
Customer Service Representative
Contractual Job
