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Summary
10+ Years of experience as manager HR And Operation Manager in health and medical industry. Organizes and directs the daily activities of 50+ on-floor employees in a aesthetic clinics. Manages, develops, and guides agents and leads to ensure their ability to provide outstanding customer service and executes tasks effectively.
Ensures that employees are meeting quality standards outlined in client contracts, calculate performance metrics, and analyze reports to ensure efficiency. Uses all available tools to ensure effective supervising, planning, and managing functions. Coaches trains, disciplines, and reviews agents and leads. Answer questions, assign tasks, follow up and give instructions as needed.
Projects
Experience
PROJECT MANAGER
• Activity and resource planning• Organized and motivated a project team• Controlled time management• Cost estimated and developed the project proposal and budget• Ensured customer satisfaction• Analyzed and managed project risk.
Customer Relationship Manager
• Supervision staff and Customers.• Clients Dealing.• Team Management.• Selling Packages.• Trained new Staff.• Make New Ideas for Up Selling.• Solving Problems.• Follow up Calls with Clients.
MANAGER
Team Management
Follow up meetings and calls with Patients
Assessed Customer Treatments
Managed orientations for new employees
Leadership training and professional development
Coordinated with Social Media Teams to check performance
Generated final reports of performances and forwarded them to CEO
