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Summary
Senior Customer Service and Operations Officer with a proven history of optimizing customer service operations, process improvement, and team leadership. Expertise in enhancing efficiency and leveraging technology for exceptional customer experiences. Seeking opportunities to drive success.
Experience
Senior Officer
Managing inbound and outbound calls in a timely manner.
To register and close queries in CRM and follow up with the department for the timely resolution of queries.
Handle customer inquiries both over the calls and by email.
To prepare procedures, guidelines and FAQs needed for smooth operations of department.
Collecting and analyzing customer service performance and delivery data, taking action regarding responses, and reporting to the organization.
To assist in preparing Daily Reports, Weekly Report and MIS.
To carry out any other assignment gives from time to time by HOD/Immediate Supervisor.
