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Moaz Jaffer
customer support coordinator
DG taxis Nottingham UK - Lahore, Pakistan
Experience
customer support coordinator
DG taxis Nottingham UK
Nov 2021
- Present
| Lahore, Pakistan
Customer support leads
Sheffield City taxis UK
Mar 2017
- Nov 2021
| Lahore, Pakistan
Working as a team coordinator in almost 6 UK and Canada based cab campaigns an providing he customer services via inbounds call with the colume of around 300 calls per day.
Customer support for Uber for UK
Mindbridge Pvt. Ltd.
Apr 2013
- Feb 2017
| Lahore, Pakistan
Worked as a customer support executive Uber cab booking international campaign for South Africa region 7 countries
Recovery collection officer
NIB bank ltd
Apr 2010
- Jan 2013
| Lahore, Pakistan
collection of peronal loans and cfredit cards payments
Education
The Superior College
Bachelors,
Bachelors in Commerce,
Commerce
2006
Skills
Expert
Ability to deal customers
Expert
Active Listening
Expert
American Accent
Expert
American Incessant
Expert
Adobe Premiere Pro
Intermediate
Basic IT Issues
Expert
Basic Telephone Etiquette
Expert
British Accecnt
Expert
British Accent
Expert
Call Control
Expert
Call Controls
Expert
Call Quality Management
Expert
Client Contact Skills
Beginner
Client Derailing
Expert
Close Attention To Detail
Expert
Committed to Customer Satisfaction
Expert
Complaint Management
Expert
Conservation Awareness
Expert
Customer Acquisition Skills
Expert
Customer Analysis
Expert
Customer Care Representation
Expert
Customer Satisfaction Management
Expert
Customer Services Experience
Expert
Customer Support
Expert
Database Management
Expert
Debt Collection
Expert
Dispatch Skills
Expert
eBay Account Handling
Beginner
Finance Working
Expert
Fluent in English
Expert
Focused Service
Expert
Handling Assignments
Expert
Hands-on Problem Solving
Expert
IT Support Responsibilities
Expert
Knowledge Of USA Culture And Current Affairs
Expert
Listening to Customers
Expert
Multitasking Skills
Expert
Operational Tasks Handling
Expert
Oral Communication Skills
Intermediate
Phone Banking Skills
Expert
Process Operations Handling
Expert
Proficient in English
Expert
Receptionist Duties
Expert
Recovery
Expert
Relations Management
Expert
Representation Skills
Expert
Resolving Conflicts
Expert
Spreadsheet Navigation
Expert
Staff Cooridnation
Expert
Student Affairs Managemment
Languages
Expert English
