Summary




Experienced Sales, Marketing, and Communication Manager with 13 years of proven success in leading teams and driving campaigns through digital strategies. Achieved consistent revenue growth by leveraging data-driven insights and persuasive negotiation. Skilled in project management and committed to delivering exceptional customer experiences. Proficient in leveraging technology for optimized marketing eff
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Projects

“The Impact Of Safeguards Animated Character On Children In Pakistan”

Experience

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Sales & Marketing Manager
Friends Aviation Travel & Tours
Sep 2024 - Present | Karachi, Pakistan

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Customer Center Manager
Vavacars
Jun 2021 - Present | Karachi, Pakistan

Deliver a high-quality customer experienceBuild a positive and engaging rapport with customers coming in to sell their carConvey to customers the key messages about our brand and serviceBuild credibility through professionalism and trust through transparencyPresent the vehicle inspection report to customers and resolve any queries they might havePresent the price and justify it by explaining to customers any variance between initial online offer and the final price offer after inspection is completedBased on a clear reasonable explanation of the price, close deals with the customer by overcoming objections and/or answering questions, and offering information about our service and valuation methodologyMaintain a strong follow-up with and tracking of Prospects, to close maximum dealsDisplay a solid understanding of used cars by studying characteristics, capabilities and featuresEnsure compliance with all company SOPs pertaining to customer experience and CRM protocolsCapture customer feedback and status by updating the CRM (customer relationship management) software in a timely and detailed mannerFollow all company SOPs pertaining to administration of Purchase Centres and Mobile Purchasing UnitsKeep up-to-date with used car market knowledge; demonstrate a solid understanding of features and capabilities of various models, and; contrast and compare competing models

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Manager International Relations (Supply Chain Mgt)
DipDag Pvt Ltd [Auto Trading]
Dec 2020 - Jun 2021 | Karachi, Pakistan

Assist project head and lead team supply chain management team.
Help Sales teams in procurement.
Responsible for analysing and aligning all new and existing vendor [UAE & JAPAN].
Maintained orders for inland transportation, shipment and documentations for vehicles along with vendors’ invoices.
Worked closely with departmental managers to develop healthy project.
Facilitate the communication development with customers and vendors to make it easier, faster, and more successful
Get quotations from vendors and negotiate (after price calculation for services).

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SR. Executive Supply Chain Management
Confidential [Auto Trading]
Apr 2017 - Nov 2020 | Karachi, Pakistan

Assist in subproject planning, budgeting, and vendor selection and quality assurance efforts.
Assist the Project manager in supervising the work of team members and tracking overall work progress.
Keep follow up with all international vendors to maintain project activities through calls & emails. [JAPAN] 
Monitored timelines and flagged potential issues to be addressed CRM.
Maintained positive vendor relations.
Responsible for vendor acquisition and management as well as price negotiations

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Senior International Business Executive
SBT Japan [Auto Trading]
Jun 2013 - Apr 2017 | Karachi, Pakistan

Responsible for Developing Business and International Sales. [Asia & Africa]
Involved  in marketing campaigns and Planning
Develop plans for Market penetration, pricing, and negotiation skills
Meeting sales and profitability target
Management of Business Accounts in ERP.
Ensure excellent support is provided to customers

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Sales operation manager
SBT Japan
Aug 2012 - Sep 2013 | Karachi, Pakistan

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Business development executive
SBT Japan
Aug 2011 - Jul 2012 | Karachi, Pakistan

Education

Bahria University
Masters, , MBA‎
Marketing
2011
PECHS College for Women
Bachelors, , BA‎
Arts
2008
F-G inter girls college
Intermediate/A-Level, , FA‎
Arts
2005
Pakistan International School Jeddah
Matriculation/O-Level, , SSC‎
Arts
2003

Skills

Intermediate Commercial
Expert Managerial Skills
Expert Account Management
Expert Account Mapping
Expert Account Marketing
Intermediate Admission Handling
Beginner Air Freight Management
Expert Analytical Skills
Expert Answering Inquiries
Expert B2B Business Development
Expert Balancing
Intermediate Banking
Expert Boutique Knowledge
Expert Brand Management
Expert British Accents
Expert Budgeting
Expert Budgeting Sales
Expert Build Relationships
Expert Bulk Sales
Expert Business Building Strategies
Expert Business Development Strategies
Expert Business Dnvelopment Strategies
Expert C Level Sales
Expert Call Center Knowledge
Expert Call Handling
Expert Call Headlining
Intermediate Client Aquisition
Expert Client Dealing
Expert Client Derailing
Expert Client Followup
Expert Client Realtionship Management
Expert Close Attention to Detail
Expert Cold Calling
Expert Collaborative Leadership
Intermediate Commercial Business Command
Expert Commuincation Skills
Expert Communication Skills
Expert Communion Skills
Expert Computer Profcient
Expert Conflunce
Beginner Conservation Awareness
Expert Contract Negotiating
Expert Cooordination Skills
Expert Cost Benefit Analysis
Expert Craft Command
Expert CRM Command
Expert Custom CRM
Expert Customer Acquisition
Expert Customer Analysis
Expert Customer Service Skills

Languages

Expert English