Summary

Managing all the activities at consumer service center
To make sure service center will serve customers by providing information
Supervise service center staff for consumer asset product service
Ensure that customer complaints are received and forwarded to problem resolution department and customer are provided accurate information courteous service
Coordinate for implementation of service strategy at branches
Maintain close liaison with the local management of Sales, CIU , EAMU and OPS.
E

Experience

Company Logo
supervisor service center
Dubai Islamic Bank Pakistan Ltd
Mar 2013 - Present | Lahore, Pakistan

Company Logo
Admin Manager
Urban Developers
Mar 2010 - Jul 2013 | Lahore, Pakistan

To maintain all office activities
manager customers queries and complaints and resolve them properly
To maintain and fulfilling all prior plot tranfer requirements

Company Logo
Consumer Sales Officer
National Bank of Pakistan
Feb 2005 - Apr 2010 | Lahore, Pakistan

Mortgage sales officer

Company Logo
Sales Officer National Bank Of Pakistan
National Bank of Pakistan
Feb 2005 - Mar 2010 | Lahore, Pakistan

Sales Officer banking industry

Education

Institute of Management Sciences
Masters, , MBA‎
Human Resource Management
CGPA 2.5/4
2015
University of the Punjab
, B.Sc‎
Percentage 51%
2005
Shalimar College For Boys Lahore
, F.Sc Pre-Engineering‎
Percentage 45%
2000
WAPDA BOYS HIGH SCHOOL
, Matric in Science‎
Percentage 55%
1997

Skills

Expert Administration Knowledge
Expert Commercial Retail Banking
Expert Customer services and Quality management
Beginner Human Resources
Expert Relationship Management
Expert Telemarketing Skills

Languages

Intermediate English

Abid Contacts

Usama Maoud
Meezan Bank Limited