Summary

I am a highly motivated self-starter and very comfortable in working in a team, a quick
learner and a genuine hard worker, throughout my current and previous employment I
have gained a great deal of experience through communicating at different levels and
variety of people.

Experience

Company Logo
Email And Chat Support
Live Chat World Wide
Apr 2022 - Jan 2023 | Lahore, Pakistan

I am working here as a customer support representative in live chat world wide.  My duties are solving customer issues over the chat and email. Providing the customer best resolution to their queries.

Company Logo
Sales Executive
Cell City L L C
Jul 2015 - Jul 2017 , United Arab Emirates

Cell city is a cell phone based company I had been working there as a sales representative my duties were to meet the daily sales target making new clients b2b sales and daily making market report and handover to manager

Company Logo
Sales Executive
Emirates Link L L C
Jul 2011 - Jul 2013 , United Arab Emirates

Emirates link general trading deals in wholesale mobile
phones like Samsung htc blackberry iPhones and apple
products I was working there as a sales representative.

Education

Minhaj University
Bachelors, Bachelors in Commerce, Bcom IT‎
Accounting, Business, Economic
Grade B
2007
BISE
Intermediate/A-Level, Faculty of Arts, intermediate‎
English Literature, Civics, Education
Grade B
2004
Aitchison College, Lahore
Matriculation/O-Level, Matric in Science, Matriculation‎
Biology
Grade B
2001

Skills

Expert Active Listening
Beginner Aftersales
Expert Always Willing to Learn
Expert American Incessant
Intermediate Analytical Skills
Expert Answering Inquiries
Beginner C++
Expert Chat Support
Expert Chat Support Skills
Expert Client Dealing
Expert Complaint Management
Expert Complaints Handling Skills
Expert Computer Application Command
Intermediate Coordination
Expert Craft Command
Expert CRM Command
Expert Customer Analysis
Expert Customer Relationship Management
Expert Customer Satisfaction Management
Expert Customer Service
Beginner Customer Service Skills
Expert Customer Support
Expert E Invoicing
Expert Ecellent Communication Skills
Expert Eglish Communication Skills
Expert Email Writing
Expert ERP Knowledge
Expert ERP Software Command
Beginner Excel Pivots Command
Expert Fluent in English
Expert Fluent In English and
Expert Fluentent in English
Expert Global Business Development
Expert Good Communication Skills
Intermediate Handling Assignments
Expert International Client Dealing
Expert International Sales
Expert IT Support Responsibilities
Expert Lead in
Beginner Ledger Management
Beginner Linked Analytics
Expert Live Chat Handling
Expert Marketing Stratergies
Expert Microsoft Excel
Expert Process Operations Handling
Expert Processing Knowledge
Expert Relations Management
Intermediate Report Writting
Expert Revenue Cycle Management
Expert Sale Analysis

Languages

Expert Urdu
Expert English