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Summary
Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.
Projects
Experience
Administration Executive
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Customer Support Executive & Team Lead & Customer Feedback Loop Clouser & Escalation Desk Executive
•Respond promptly to customer inquiries •Handle and resolve customer complaints •Obtain and evaluate all relevant information to handle product and service inquiries •Provide pricing and delivery information •Perform customer verifications •Process orders, forms, applications and requests •Organize workflow to meet customer time frames •Direct requests and unresolved issues to the designated resource •Keep records of customer interactions and transactions •Record details of inquiries, comments and complaints •Record details of actions taken •Prepare and distribute customer activity reports •Manage administration •Communicate and coordinate with internal departments •Follow up on customer interactions •Provide feedback on the efficiency of the customer service process
Admin Assistant
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As an Internee
• Compile information about new accounts, enter account information into computers, and file related forms or other documents.
• Refer customers to appropriate bank personnel in order to meet their financial needs.
• Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes.
• Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
• Obtain credit records from reporting agencies.
• Collect and record customer deposits and fees, and issue receipts using computers.
• Investigate and correct errors upon customer’s request, according to customer and bank records.
• Perform teller duties as required.
