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Summary
I love to dig into customer problems and solve them with with modern technology and critical thinking. I create, scale and optimize product portfolio that matter. To accomplish this, I focus on the key results, build amazing team and quickly adapt to new insights.
- I put the customer at the center of all that I do
- I love to win, but helping the team win gives me greater joy
- I tell great narratives that motivates
- I educate, refine and drive myself to be a better person
- I am constantly learning because I never settle
- I focus on making high-quality decisions
- I stay calm when faced with problem
- I enjoy meeting new people and hearing new perspectives
Experience
Assistant Manager Quality Assurance and Training
Results-oriented assistant manager with a proven track record of success in quality assurance and training in a fast-paced contact center environment.Epertise in developing and implementing quality control procedures that ensure consistent service delivery and customer satisfaction.Skilled in designing and delivering effective training programs that improve employee performance, reduce error, and enhance overall productivity.Experienced in managing contact center operations and driving process improvements through data analysis and strategic planning.Strong leadership skills with a talent for coaching, motivating, and mentoring team members to achieve their full potential.Thorough knowledge of industry regulations and compliance requirements, ensuring that all quality and training programs meet legal and ethical standards.Adept at problem-solving and conflict resolution, with a focus on identifying root causes and implementing effective solutions.Passionate about providing exceptional customer service and driving continuous improvement in all aspects of call center operations.
Assistant Manager
Serving High Net Worth Clients of Prestige & Instant Resolution providing.Providing confidential account details after properly authenticating customer.Identifying fraudulent transactions.Forwarding customers disputes.Activation and Deactivations of Debit/Credit cards.
Phone Banker Fulcrum
Achieved top scores by addressing each customer with a helpful friendly tone and providing quick resolution while following proper protocols and procedures.
Security Manager
Look after & manage security protocols.Ensure Security for NASC premises.Scheduling duties of staff..
