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Summary
Ambitious and goal-driven administrative professional offering 4+ years of experience in an administrative capacity for various companies and Interconstruct firm. Demonstrated ability in providing exceptional customer service, completing executive’s related tasks, and implementing process improvements. Operate effectively within a startup or rapidly growing environment, developing new processes and procedures across a variety of departments. Well-wersed in project and time management skills such as prioritization of tasks, multi-tasking and delegation of duties. A focused team player who demonstrates excellence in problem solving and time management and welcomes challenges, capable of working with or without supervision and willing to assume additional responsibilities as well. Demonstrate a fast learning ability, attention to detail, communication skills, and client confidentially. Technical proficiency in MS office.
Experience
Executive Assistant
During this period, I work as Executive Assistant in APCO INTERCONSTRUCT, Construction Park One, Islamabad. My key skills in this job were Scheduling, Meeting Support, Document Control, Problem solving, Documentation Skills, Listening, Phone Skills, Travel Arrangements, Event oversight, Analyzing Information, Event Multi-tasking. My role and responsibilities were:
Processed travel expenses and reimbursements.
Managed the day-to-day calendar for company MD.
Greeted visitors entering the office, determined the nature and purpose of visit, and directed them to the appropriate destination.
Manages all domestic travel, accommodation, booking related billing, invoices and price negotiation.
Customer Services Officer
During this period, I work as Executive Assistant in MMA Group Of Companies, Head Office Islamabad. My key skills in this job were Customer Service, Product Knowledge, Quality Focus, Problem solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information. My role and responsibilities were:
Opens customer accounts by recording account information.
Attracts potential customer by answering product and services questions; suggesting information about other product and services.
Maintains customer record by updating account information.
Resolves product and services problems by clarifying the customer’s complaint; determining case of the problem; selecting and explaining the best.
OFFICE ASSISTANT
During this period, I work as Office Assistant in Ibteda Foundation NGO, Satellite Town, Rawalpindi. My role and responsibilities were Arrange Meetings, Answering phone calls, Fax, Email, Organizing induction ceremonies.
