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Summary
Proactive Marketing Professional with a 10-year successful track record of surpassing multimillion-dollar sales quotas within highly competitive markets. Exceptional communication skills with a consultative sales style, Fortune 500 & 1000 account management skills, exceptional & analytical problem-solving skills and a keen client needs assessment aptitude. Aggressive identification of opportunities, develop focus and provide tactical business solutions.
Experience
Sales Operations Manager
Created & Implemented new sales structure and strategies, resulting in 150% increase in sales revenue.
Achieved “Best in Sales” ranking out of 4 regional account managers for meeting and exceeding sales quotas; averaged 400 million in annual sales volume.
Landed major contracts with government, manufacturers and large manufacturers.
Brining the complaint rate up-to 0% and making sure all clients are retained and satisfied. Determine KPI’s quality SOP’s, & customer- service strategies; designing systems; resolving problems; implementing change.
Created & Implemented SOP’s & software support department.
Improved OTD from 54% to 90% through clear streamlined processes, dramatically improving customer satisfaction.
Rolled out new policies and business processes globally to support new CRM implementation for 50+ sales users.
Commercial Manager
As a Commercial Manager, I report to the BDM Director and work closely with the new business, account management, marketing and with the provisioning team to monitor post-sale and onboarding stages. Franchising and building relationships within target prospects in order to understand key decision-makers, and how we can help them deliver against their business objectives and provide an effective handover of the customer to the Account Management team as well as all necessary stakeholders.
Expanded franchise network over 350 franchises, 1,000 Warid Super shops, and 200,000 retail customer points nationwide.
In collaboration with Bank Alfalah launched a mobile banking service namely 'mobile paisa'. Mobile paisa allows its users to pay utility bills, transfer money to specified recipients anywhere in the country, deposit and withdraw cash and carry out account transfers.
Modernized the telemarketing department into a new Customer Service Center increasing service level by 50%.
Developed proposals, negotiated terms and conditions, and implemented contractual agreements with accountability for delivering strong financial results.
Increased sales revenue by 87% in the first year.
