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Summary
Energetic, Committed, Enthusiastic and optimistic, Customer Service Representative with over 28years of professional experience in aviation industry.
Many appreciations on my credit, awarded by customer airlines for outstanding and best performance during different occasions.
Experience
Duty Manager Traffic
Almost One year worked with Gerrys Dnata Ground handling Company at Lahore Airport as Duty Manager (a sister company of Emirates Airlines). As a shift Incharge, I was entirely responsible for all in and outbound international flight operation.
My job description was to assign the staff as per operation requiments from check in to airside, Pre and post flight breifing and to monitor the entire flights operation during my shift as well as to prepare and submit daily flight reports to higher management.
Sr. Customer Service Supervisor
More than Two decades worked as Customer Service Representative at Jeddah International Airport with Saudia Ground Service a leading ground handling Company. During my service at airport, worked with worlds well named Airlines and handled thousands of customer. Hundreds of disrupted/delayed Haj & Umra flights customers handled too and recognized as face in crowd.
Passenger Service Assistant
I started my carrier with Pakistan International Airlines as Passenger Service Assistant and worked in all areas of customers service including meet and great, check in, boarding gate control, baggage handling and airside as a turnaround coordinator.
