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Summary
I have worked with Exponere LLC (Lahore), Hertz, Al-Futtaim (Dubai), Emirates Driving Institute (Dubai). I worked in different departments like Prior Authorization, AR, Customer Service, Operations, Fleet Operations, Payments and Documents, Merchandising, Sales, Marketing, Rental / Sales Coordinator, Front Counter. (Main Office and Airport Branches).During my time with my previous companies, I learned and improved my personal and professional skills like Communication, Customer Satisfaction, Documentation, Coordination, Teamwork, Time Management, and Pressure Handling.
Experience
Team Lead Prior Authorization & AR Departments
1‐ Check new orders, assign daily targets to the team.2‐ Check and response to Emails/Fax from DME pharmacy and insurances.3‐ Call Providers to get the DOs (Prescription, Clinical and insurance details).4‐ Coordinate with US staff and Patients for CGM/Brace orders.5‐ Initiate & follow-up Prior/Retro Authorizations for DME Purchase.6‐ Verification of Daily Work Report of Team.7‐ Coordinate with AR or billing departments regarding the billing issues.8- Working on major denials by coordinate with insurances to get them resolved.9- Working on EDI setup enrollment for OON provider for commercials insurances.10- Working on EFT/ERA setup enrollments.11- Negotiations with commercials insurances for OON providers for maximumreimbursement.
Client Executive
1‐ Inbound and Outbound Calls.
2‐ Check and response/reply to the E‐mails from pharmacies and insurances.
3‐ Check the faxes and response/ transfer to the concern departments.
4‐ Coordinate with Medical Center/Clinics and Patients for their appointment, refills
and other inquires.
5‐ Prior authorization for medication, tests, office visits with pain management, and specialists.
6‐ Coordinate with Medical Record department.
7‐ AR Follow‐up through Web Portals, IVR and over the Call and denial fixation.
Logistics Assistant, Customers Service
1- Assisting customer service representatives at the Airport branches by managing the
fleet efficiently, delivering and assembling fleet operations for smooth Rental Process.
2- Handling and management of exchange, delivery and damaged vehicles.
3- Providing the customer, the primary documents and reports at the time of hiring
and off-hire.
4- Executing other duties assigned by shift supervisor.
5- Handling bills and claims and maintain accounts for petty cash.
Assistant Sales Executive / Clerk Administration
1- Compilation and analysis of staff salary, asset, liability, capital account entries.
2- Provided support for duties including collating reports, filing information, faxing and
data handling.
3- Served as financial communication bridge between company and its clients;
ensured consistent and smooth information flow.
4- Ensured target achievement by making strong relationships with customers.
5- Identified target markets and designed marketing strategies to communicate with
target customers.
6- Customer services, queries and feedback handling.
