Javeria - Customer Service Executive - British Council Pakistan (BPO project of UFONE)

Javeria

Customer Service Executive

British Council Pakistan (BPO project of UFONE) - Lahore, Pakistan

Summary

To build a long-term career in a dynamic and well reputed organization which offers good opportunities and challenging working environment, where I could implement my knowledge and skills in a better way and which in return would help me in building up my career.

Projects

Internship in Bank Alfalah Limited

Experience

Customer Service Executive

British Council Pakistan (BPO project of UFONE)

Jun 2019 - Present | Lahore, Pakistan

Maintaining Excellent customer services according to defined SOPs.
Communicate effectively and efficiently with clients over the Inbound / outbound calls and emails.
Handling queries and complaints regarding IELTS, Cambridge Exams and other UK based exams using CRM.