Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
Summary
I am an enthusiastic and professional in administration that enjoys being part of team, as well as leading, a successful and productive team. I am quick to grapes new ideas and concepts, and to develop innovative and creative solutions to problems.
Specialties: Managed to build strong relationship with people
Managed to adjust to changes without any major issue throughout career
Focused energy on operating with discipline
Skilled with Information Technology.
Projects
Experience
Quality Assurance Advisor (Call Centre)
As Call Centre Quality Assurance Advisor I monitors and assesses the quality of customer conversations, across all contact centre channels. This includes phone calls (both inbound and outbound), emails, live chat conversations and so on
Customer Support Officer (Call Center)
As a call center agent My duties are handles incoming or outgoing customer calls. I am also handle account inquiries, customer complaints or support issues. on same role I manages both incoming and outgoing customer calls. Working on CRM system to enter customer data and also check previous record to resolve cutomer issue.
System Support Engineer Call Center Operations
Installation of servers with OS and Applications Ensure project tasks are completed on time and project goals are achieved. Provide daily system support to team members.
Customer Care Representative
My work and duties are as under.• I am working my team as Supervisor.• Communicate with customers and resolving their problems.• Using different ideas for increasing sales.• Maintain all report and bills by using logistic system.• Communicating and negotiating with users, specialists, other staff, and suppliers.
Data Control Officer (Customer Accounts Dept)
• To Maintain Customers Records on Oracle Application.
• Managing Business Database
• Expertise of work on Oracle Applications
• Expertise of work on SAP-ISU Application
• Comparing The Data From Previous to Present ( On Billing Exe Software)
• Preparation of Projected sale of the Units into my territory
• Analyzing and Reviewing Overall Performance
• Also Responsible to take Corrective measure to reduce losses
• Preparation of all reports to assist and Deputy General Manager and General Manager.
Sales Officer (Internee)
work as Marketing Intern in PTCL also assists in advertising and promotional efforts to guage client.
