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Summary
- 10 Years of successful professional experience in Banking Sector
- Working as Floor-In-Charge ( Floor Manager)
- Working on different ongoing Projects ojects
- Managing (Social Media, Video Calling, Outbound, Inbound)
- Worked on different Projects as conducted complete UAT of multiple Systems/Applications (CRM, IRIS, T24, Sybase, Genensys with Coordination if IT and Vendors till it's implementation
- Conducting Training of Systems/Applications to new and existing staff on Products, Systems, Applications and Processes
- Have depth knowledge of Capacity Planning to Schedule Phone Banking staff
- Multi lingual Command
Experience
Floor Manager
