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Summary
OBJECTIVE-
I AM SEEKING A POSITION WITH A TECHNOLOGY COMPANY THAT WILL ALLOW ME TO APPLY AND ENHANCE MY SKILLS OF BEING A COMPUTER NETWORK ENGINEER. I DESIRE TO GAIN QUALITY EXPERIENCE THAT WILL ALLOW ME TO TAKE FULL ADVANTAGE OF MY DEGREE IN COMPUTER NETWORK ENGINEERING. IN ADDITION, I AM EAGER TO CONTRIBUTE MY CREATIVITY AND HARD WORK TOWARDS THE SUCCESS OF YOUR COMPANY AND TO THE GROWTH OF THE FAST DEVELOPING FIELD.
Projects
Experience
Tier 1 Network Support
Expertise in Trouble shooting of Hardware, Software and Networking problems (LAN, WAN & Wireless).
Sound knowledge of administering Helpdesk Systems for IT & Other services. (Ticketing System).
Network Connectivity Troubleshooting ping, tracert, telnet.
Investigating, diagnosing and resolve all network and desktop problems.
Switch configuration in particular VLAN configuration/troubleshooting.
Provide telephone and in-person support to over thousands of end users in all regions of the country, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.
Create, respond to, escalate, and close tickets. Track all outstanding tickets, working closely with Tier II Technician
To ensure any problems are resolved in timely manner.
Document all technical issues. Highlight steps taken to remediate problems.
Handscanner Engineer
Hand scanner installation, configuration, troubleshooting, relocation, definitions, and user issues.
Network connectivity issues, spare parts replacements and configurations, also IT Help Desk for HPM group for all
Regional sites in Kingdom, helping site engineers install, configure, troubleshoot all sorts of issues, maintaining
Spare parts inventory, sending and receiving spare parts throughout the regions, maintaining weekly and monthly
Reports. Visiting regional sites if required.
Orion Database Admin
Orion (oracle based) Database System Administrator and Desktop support.
Adding/Removing/Updating new items and products with cordination of Engineering Dept.
Checking/Updating online company warehouse inventory. Adding new companies and their product line to the system database.
Keeping and mainting each and every customers quotations, purchasing and sales orders.
Placing purchasing and sales orders and making sure the items arrive and are delivered to companies on expected time range.
Cordinating with Accounting Dept. to process all customers payments/credits and invoices.
Visiting customer sites to resolve any issues relating to new/expired products, product IDs and serial numbers needed to be updated/corrected.
