Summary

Twelve years of experience in administration providing top-notch support to directors and managers & two years of experience in customer support.Administrative: Adeptly handle administrative matters including managing calendars, and planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.Customer Support: With an impressive track record of success providing swift resolution to customer complaints, ultimately repairing trust and customer loyalty.Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.Computers: Considered a “power user” of Microsoft Office; quickly learn and master new technology.

Experience

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Administration And Logistics Manager
Royal Frozen Foods Group
Sep 2020 - Present | Islamabad, Pakistan

All administrative and logistics work
Making policies in company
All sort of budgeting in capex and opex expenses.
Maintenance of factory ,vehicles,cold storage etc.
Recruiting staff and arrange training session.

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Assistant Manager Administration &Procurement
101 Group,United Kingdom
Mar 2020 - Present | Islamabad, Pakistan

Looking up administrative and procurement work.

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Executive- Administration
IBEX Global
Jun 2016 - Oct 2018 | Islamabad, Pakistan

·         Managing Housekeeping staff & Supplies ( Hygiene )
·         Security of the premises (Security Guards etc.)
·         Track of Movement of people & Material - People by attendance , Material by Gate pass & authority
·         Vendor management - 1) Contract vendors for AC , Repair work , Travel & Ticketing , Purchases 
·         Preparing purchases for offices and approvals
·         Communicate with customers and vendors to verify information.
·         Document accurate notes for all account interactions.
·         Created employee award and recognition program.
·         Experienced diffusing client issues with tact and care.
·         Handled customer problems, inquiries and complaints
·         Multi tasked in a high volume, high stress environment.
 

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Customer support executive
Mobilink GSM (PMCL)
Feb 2010 - May 2016 | Islamabad, Pakistan

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

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Assistant Manager
Live Securities Limited
Jan 2009 - Feb 2010 | Islamabad, Pakistan

• Trading
• Calculating the margin Value,
• Receiving check and deposit it in to bank.
• Taking approvel from bank's of depositd check .
• Telling client about the holding and updated them as required
• Attending telephonic calls
• Giving order of buying /selling of client in Karachi Market who has increase their margin value.

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HR Admin Secretary & Transportation Manager
Huawei Technologies Co. Ltd
Jul 2004 - Dec 2006 | Islamabad, Pakistan

• Versatile professional with excellent organizational skills.
• Capable of managing multiple task simultaneously and meeting tight timelines.
• Hired, trained and supervised small team of administrative staff members.
• Top level communication, writing and research skills.
• Coordinated meetings, events and conference calls including the hiring of catering services and arrangement of meeting space.
• Set up travel arrangements, itineraries, airline reservations, shuttle service and hotel accommodations.
• Designed spreadsheets, slide shows, presentations, charts, graphs and other documentation as needed.
• Handled office cash receipts and petty cash drawer.
• Maintained and organized staff calendar / reminder system.
• Served as liaison between senior management, customers, colleagues and vendors to streamline flow of information.
• Prepared company literature, documentation, expense reports, presentations and any press release.
• Accurately and efficiently operate cash registers
• Ensure that there is sufficient cash in the cash drawer
• Maintain correct cash balances at cash registers
• Process payments made with cash, checks, credit cards, and debit cards
• Process returns and exchanges
• Pay company bills by cash, vouchers, or checks.
• Making report of fuel every week
• Arranging the duties of drivers every week Type and word process documents as needed.
• Order office supplies and monitor inventory.
• Other duties as assigned.

Education

Allama Iqbal Open University (AIOU)
Masters, Masters in Business Administration, MBA‎
Business Administration., Marketing And Finance
CGPA 3.0/4
2022
Allama Iqbal Open University (AIOU)
Bachelors, , BCom‎
Commerce
Percentage 60%
2021

Skills

Intermediate Academic Head
Expert Admin Assistantce
Expert Admin Tasks Management
Expert Administrative Processes Command
Expert Administrative Skills
Intermediate Aesthetic Procedures Knowledge
Intermediate Analytical Skills
Expert Branch Administration Skills
Expert Building Security Management
Intermediate Business Decision Making
Expert Client Dealing
Intermediate Collaboration Skills
Expert Computer Literacy
Expert Configuring Software
Intermediate Conflict Management
Expert Conservation Awareness
Expert CV Screening Skills
Intermediate Educationist
Intermediate Employment Forms Processing
Intermediate End to End Sales
Expert Enterprise Security
Expert Excellent Administration Skills
Intermediate expertise in excel
Expert Field Task Management
Expert Finance Administration
Expert Financial and Budgeting Skills
Expert Handling Assignments
Expert Health and Safety
Intermediate HFO Operations Handling
Intermediate HR Policies Command
Expert Informati0on Technology Command
Expert Italian Cooking
Intermediate Leadership Skills
Expert Legal Affairs Management
Expert Logistics Analysis
Expert Logistics Management
Expert MIT Knowledge
Expert Multitasking Skills
Expert Network Security Administration
Expert Office Support
Expert Opeartions Handling
Expert Operating System Administration
Beginner Performance Bench Marking
Expert Procurement Knowleddge
Intermediate Project Administration
Expert Purchase Management
Expert Record/File Keeping
Intermediate Relationship Management
Intermediate RESTful APIs
Intermediate Schedule Appointment

Languages

Intermediate Urdu
Expert English