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Summary
divpØ Dynamic and results-oriented professional with proven success in managing a wide range of banking, customer-service, and administrative processes in challenging settings with an assertive yet rapport-building management style./p
pØ Expertise includes business development, client relations, and cash management with an aptitude to achieve objectives through strong intellectual skills, discipline of mind and business awareness underpinned by global mindset./p
pØ A proven aptitude to communicate, listen and resolve conflicts commendably with a strong team spirit; diligence in carrying out duties assigned; improve and foster outstanding dealings with key accounts./p
pØ Highly effective team leader with a proven ability to build long-term relationships with internal and external customers by establishing a high level of confidence and trust./p
pØ Excellent time management skills with recognized aptitude to work accurately and quickly prioritize, coordinate, and consolidate tasks; resilient with a high level of personal integrity and energy experience./p/div
Projects
Experience
Officer Online Authorization
Maintenance of Credit Cards, Concierge Services, Cancellation of Unclaimed Transactions, Step by Step payment entry processing, E commerce transactions authorization, Cross Border transactions authorization.
Consumer Sales Officer
Taking Inbound Calls regarding PTCL Landline,Broad Band,& Smart TV.
Understand customer\'s problem regarding Ptcl line, Internet & smart TV.
To make attempt for customer complains resolution on call.
To lodge complain regarding technical issues of Landline Smart TV & Broadband.
Guiding customers about new & on going promotions.
Placing new orders for Ptcl land-line Smart TV & broad band connections.
Making customer satisfaction sure for company.
Relationship Executive
Account opening, Home Remittance, Cheque Book and ATM card ordering balancing and delivery, Pay Order issuance, KYC and AML monitoring
Customer Service Representative
Ø Managed Huge Cash Volume with cash management skills
Ø Provided quality customer service by maintaining appropriate cash at branch.
Ø Requested cash in time at day end for next working day keeping in view customer payments.
Ø Supervised the branch accounting function, handled monthly procedures, and prepared reports on year end management analysis. Coordinated with management to develop strategic plans, in accordance with product and sales strategies.
Ø Accountable to take review of work flow in various departments at the end of the day, supervised cash transactions also tally the balance of cash at the end of each day, ensured to resolved client queries at the earliest.
Ø Played a key role as the Branch Operation Manager and achieved Core Deposit Achievement award.
Data Entry Operator
I updated Government employees General Provident Fend Data into SAP software of 25 years in only 1 year.
