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Summary
As a Customer Service Manager and Event Coordinator, I have over 4 years of experience in delivering exceptional service and organizing successful events. I am skilled in managing teams, developing customer relationships, and coordinating all aspects of event planning.
I am passionate about providing exceptional customer service and creating memorable events. My strengths include Communication, Negotiations, and Management. I am looking for opportunities to use my skills and experience to make a positive impact in a customer-focused organization.
In my free time, I enjoy volunteer work for Non-Profit Organizations. Please feel free to connect with me to discuss potential opportunities or to learn more about my work.
Experience
Venue Staff Supervisor
Supervised exams and ensured that all exam rules and regulations were followed by candidates.Monitored the examination Centre to prevent cheating and other irregularities.Assisted with the organization and logistics of exams, including the distribution and collection of exammaterials.
Customer Service Manager
Being a Customer Service Manager, managed the day-to-day operations of the pharmacy Business,including the scheduling of staff, the ordering and management of inventory, and the coordination oflogistics.Trained and managed a team of 10 customer service representatives.Developed and implemented new customer service policies and processes that increased customersatisfaction by 10%.Assisted customers with product inquiries, orders, and complaints.Consistently received positive feedback from customers for providing excellent service.Participated in company-wide training programs to improve customer service skills.
Events Coordinator
As an Events Coordinator, I have experience planning and executing a wide range of events, from smallmeetings and conferences to large-scale festivals and exhibitions. I am skilled in managing budgets,coordinating logistics, and ensuring that events run smoothly and successfully. I am a detail-orientedand organized professional with a passion for creating memorable and successful events.
Production Assistant
Assisting with the setup and operation of printing equipment, including presses, cutters, and binders.Monitoring the production process to ensure that it was running smoothly and efficiently.Troubleshooting any issues that arose during the production process and working with the productionteam to resolve them.Coordinating with the sales team to ensure that orders were completed on time and to the customer's satisfaction.
