Summary

Upbeat, highly persuasive and customer service-oriented professional with 6+ years of experience in call center industry . Well-spoken and friendly team player who is equipped with practical problem-solving skills. Accustomed to working professionally and efficiently in team-oriented, fast-paced environments. Demonstrated telephone etiquette along with proven listening skills and keen attention to detail.


Experience

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Supervisor-Trainer-Team Lead
Taxis
Aug 2017 - Present | Nottinghamshire, United Kingdom

Working as Executive Customer Support operator in Uk taxis based in (Brownhills, Cannock, Birmingham, Milton Keynes, Northampton, Wellingborough, Bedford, Towcester, Kettering, London and other cities)

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TSR
EMC BPO
Jan 2017 - Apr 2017 | Lahore, Pakistan


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CSR/CASE VERIFIER
Black Arrow Communications
Mar 2014 - Apr 2016 | Lahore, Pakistan


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CSR
Pakistan Telecommunication Company Limited (PTCL)
Feb 2013 - Mar 2014 | Lahore, Pakistan


Education

University of the Punjab
Bachelors, Bachelors in Science, ‎
Economics
2018
Punjab Group of Colleges New Muslim Town Lahore
Intermediate/A-Level, , ‎
FSc Pre Eng
2014
Lahore Grammar School (LGS)
Matriculation/O-Level, , ‎
Computer Science, Mathematics, Physics
2012

Skills

Intermediate Active Listening
Intermediate Adaptive Management
Intermediate American Incessant
Expert British Accent
Intermediate Call Center Development
Expert Call Center Management
Expert Call Centre
Expert Call Control
Expert Call Controls
Expert Call Quality Management
Intermediate Chat Support
Intermediate Client Support & Customer Service
Expert Cold Calling
Intermediate Control Room Operations Handling
Expert Database Management 
Expert Dispatch Skills
Expert English speaking
Expert Fluency in Bengali
Expert Fluent In English and
Expert Global Customer Services
Expert Inbound Skills
Expert International Awareness
Intermediate Multitasking Skills
Expert Process Operations Handling
Expert Solid Computer Skills
Expert Spreadsheet Navigation
Expert Sweeping Knowledge
Expert TECEPYION=
Expert Telemarketing English
Expert Verbal and Written Communication Skills
Expert عمليات خدمة العملاء

Languages

Expert English

Companies Followed

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