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Summary
As a Customer Service Representative at Mindbridge, I used to act on behalf of your company, answering questions, providing product or service information, and handling any complaints or positive feedback.
As a Team Lead (customer service) at Abacus I develops and delivers the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities. This is a US based International project.
It was my regular experience to communicate with international clients, which gave me an experience of good listening and speaking skills as well as writing.
I am available for an interview. Please do not hesitate to get in touch on 0308-7000028 or if you require any further information.
Experience
Customer Service Representative (US Campaign)
As a Customer Service Representative, I provided exceptional support to clients, addressing inquiries, resolving issues, and ensuring overall satisfaction. I consistently maintained a positive and professional demeanor, actively listening to customers\' needs and delivering personalized solutions to exceed their expectations. My strong communication and problem-solving skills enabled me to foster lasting relationships and contribute to the company\'s success.
Customer Service Representative (UK Campaign) Uber Eats
During my tenure as a Customer Service Representative, I served as the first point of contact for customers, effectively handling a diverse range of inquiries via various communication channels. I expertly navigated complex situations with empathy and patience, striving to provide timely and accurate resolutions to ensure the highest level of customer satisfaction. My dedication to delivering exceptional service contributed to the company\'s positive reputation and resulted in increased customer loyalty.
