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Summary

divpI am seeking a competitive and challenging position where I can serve your organization and establish an enjoyable career for myself./p
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Experience

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Universal Service Officer
MCB Bank
Jan 2022 - Present | Lahore, Pakistan

Two Time Appreciate by Bank on behalf of Excellent customer services to Customer.
Provides Support to Customer Regarding Financial Issues.Registering Customer Complaints in Different Portals i,e CRM, DRS.Assist Customer Regarding Global Payment and Bill payments.Guide Customer Regarding Financial Issues.

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Phone Banking Officer
Bank Alfalah Limited
Jan 2022 - May 2024 | Lahore, Pakistan

Handling Customer Financial Issues and Complaints
Main MIS

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TeleSales Representative
Sep 2020 - Jul 2021 | Lahore, Pakistan

Dealing foreigner Customer service Related Issues

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Customer Support Representative (CSR)
Pakistan Telecommunication Company Limited (PTCL)
Apr 2018 - Jul 2020 | Lahore, Pakistan



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Customer Support Executive
PTCL
Apr 2018 - Jul 2020 | Lahore, Pakistan

USA Based Call Center Job For TV Service New sale Up selling to the Customer

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Assistant Accountant
Right Vision Communication
Feb 2015 - Dec 2016 | Lahore, Pakistan

Manage petty cash Book, Client's Payroll, Monthly Sheets 

Education

Institute of Business Administration (IBA)
Masters, Masters in Business Administration, ‎
Business Administration, Finance
2020
Institute of Business Administration (IBA)
Bachelors, , MBA‎
CGPA 2.7/4
2020
Institute of Business Administration (IBA)
Diploma, ‎
Business Administration, Finance
Incomplete
2015
The Superior College
Masters, , B.Com‎
Percentage 51%
2013
Superior University Lahore
Bachelors, Bachelors in Commerce, ‎
Commerce
2012
Lahore Board
Intermediate/A-Level, , I.Com‎
Commerce
Percentage 52%
2010
Lahore Board
Non-Matriculation, Matric in Science‎
Biology
Completed
2008

Skills

Expert Ability To Work Under Pressure
Intermediate Sales Development
Intermediate Account Opening
Intermediate Account Receivable Collection
Intermediate Accounting
Intermediate Accounting Skills
Intermediate Accounts / Manager
Beginner Accounts Finalization
Intermediate Accounts Management
Expert Accounts Management Skllis
Intermediate Accounts Reconciliations
Intermediate After Sales Service
Intermediate American Accent
Intermediate Analytic Skills
Intermediate Analytical Skills
Beginner Audit Assignment Handling
Beginner Auditing
Intermediate Bank Reconciliation     
Intermediate BPO Supervision Skills
Intermediate Branch Banking
Intermediate Branch Operations Handling
Intermediate Branch Support
Intermediate Budget Preparation Skills
Intermediate Bulk Sales
Beginner Business Development
Intermediate Business Development Strategies
Intermediate Business To Consumer Sales
Intermediate Call Center Development
Intermediate Call Center Knowledge
Expert Call Center Management
Expert Call Controls
Expert Call Handling
Intermediate CASA Deposits
Beginner Cash Collection
Intermediate Cash Managament
Beginner Clain Management
Intermediate Client Dealing
Intermediate Client Dealing 
Intermediate Client Relationship
Intermediate Client Relationship Management
Intermediate Client Services
Beginner Convincing People
Expert Coordination Skillss
Beginner Corporate Sales Management
Intermediate CRM Tools Knowledge
Intermediate Cross Selling
Intermediate Customer Acquisition Skills
Expert Customer Care Knowledge
Expert Customer Relation Management
Intermediate Customer Relationship Management

Languages

Intermediate English
Expert Urdu
Expert Punjabi

Companies Followed