Summary

Sales and Customers Supportn Worked as a CSR with Fiber Lynx from 1st June 2006 till 31st Dec 2007n The project was Canadian based. My role of job was to calling to customers and marketing for long distance services.n And also handling complaints from the customers after getting our services.nn Worked as CSR with Startech communication from 1st April2008 till 15th June2008.n The project was Canadian based and was for Duct Cleaning. n My role of job was calling to customers and convincing them for the services.nn Worked with Salaar technologies as TCSR for Inbound Project from 16th June 2008 till 2nd feb 2009.n The company was Canadian and there were different kind of services like Long distance calling, providing toll free numbers, VPBX etcn My role of job was to attend the calls of customers and handling customers chats. And also responding their emails. nn Worked with MRN Pakistan (PVT) ltd as TCSR for Inbound Project from 1st March 2009 till August 2009n The company was Canadian and there were different kind of services like Long distance calling, providing toll free numbers, VPBX etcn My role of job was to attend the calls of customers and handling customers chats. And also responding their emails. nn Worked with AMPM Groups (Pvt) Ltd as EMR Specialists/Medical Billing provider from 1st of Jan 2012 till 31st June 2012.n In this company there were US doctors and I was working for them as a biller dealing with patients insurances.n And scheduling patients and maintaining their records.

Experience

Company Logo
EMR specialist and Medical Billing Executive
APS NY
Jan 2012 - Present | Islamabad, Pakistan

Company Logo
TCSR
MRN PVT Ltd
Mar 2009 - Aug 2009 | Islamabad, Pakistan

Company Logo
TCSR
Salaar technologies
Jun 2008 - Mar 2009 | Islamabad, Pakistan

I worked as TCSR for inbound project. The company was Canadian based. My job was primarily customer-focused.

Responsibilities:

• Customer service and sales
• Answering customer’s calls for VPBX, TOLL FREE services and answering them by emails on daily basis.
• Chat handling of customers from all over the world
• Project managing
• Organizing and overseeing weekly team meetings

Education

University of the Punjab
Bachelors, Bachelors in Commerce, Bachelors of Commerce‎
Accounting
Percentage 70%
2019

Skills

Expert Large volume corporate collections experience
Expert 30 WPM
Expert drafting
Intermediate ICD-10
Expert internet search
Expert medical coding
Beginner medical transcription
Intermediate Travel Management
Expert Written Correspondence
Expert *Credit
Expert Accounting Consultancy
Expert Accounting+
Expert Accounts Administration
Expert Accounts Management Skllis
Expert Ambulatory Care
Expert American Incessant
Expert Aseptic Technique Knowledge
Expert Building Business Relationship
Expert Business Development Process
Expert Business Process Management
Expert Business Process Outsourcing
Expert Chat Support Skills
Expert Client Relations Management
Expert Computer Systems Analysis
Expert Conservation Awareness
Expert Core Operations
Expert Customer Acquisition Skills
Expert Customer Service Representation
Expert Data Distribution Analysis
Expert Dispatch Skills
Expert Evaluating Risk
Expert Excellent Communication
Expert Excellent Organizational Skills
Expert Fluent i English
Expert Fluent in Engslish
Expert Fluentent in English
Expert Freelancer Knowledge
Intermediate Front Office Support
Expert Google Spreadsheets Knowledge
Intermediate Handling Assignments
Expert Hardware Command
Expert HIPAA
Expert HTML
Expert ICD 10 Knowledge
Expert ICD-9
Expert Insurance Writing
Expert Internet Browsing
Expert Inventory Accuracy
Expert IT Sales
Expert Japanese and Korean Language Proficiency

Languages

Expert English