Summary

I am working at Adamjee Insurance Company as Joint Manager Relationship.
I have had extensive vacation work experience in the Sales and Marketing sector and Customer service industries, giving me varied skills and the ability to work with many different types of people. 

Experience

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Joint Manager Relationship
Adamjee Insurance Company Limited
Jan 2001 - Present | Islamabad, Pakistan

-Lead generation and prospecting for new business both directly, with development staff, brokers and or third-party employer.
-Build and maintain close coordination with divisions, branches and development staff for business development and continuous servicing.
-Conduct pre-sale activities such as client presentations, product awareness sessions, and meetings.
-Responsible for post-sales servicing such as timely endorsements, claim queries and devising report for assigned accounts, thereafter renewal activity.
-Improvement plan for the department and introducing new customer-centric procedures in the market.
-Maintain complete data of assigned clients along with prospect accounts handled directly or forwarded from the branch.
-Sharing Reports to clients on a monthly and quarterly basis.
-Any additional task assigned as and whenever required.

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Assistant Manager Relationship
Adamjee Insurance Company Limited
Dec 2016 - Jan 2019 | Islamabad, Pakistan

Major Responsibilities:

-Gaining new business by identifying and exploiting in the market.
-Developing and maintaining good working relationship with the clients .
-Introducing new services and promoting them through regular visits and communicate with new and existing customers.
-Increasing probability of existing clients by encouraging them to use added services wherever possible.
-Consulting on the most effective cover for a particular need.
-Delivering good customer service by responding swiftly to queries and concerns from clients.
-Maintaining detailed knowledge of new and existing services by liaising with colleagues.
-Ensuring credibility with clients by maintaining detailed knowledge of current market conditions and competitors services.
-Give clients presentations and educate their employees but given them sessions.
-Working with underwriters to amend policies where necessary in order to meet client demand.
-Producing marketing literature and website content to support marketing campaigns.
-Other duties as assigned

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Senior Sales & Marketing Consultant
IntelSurge IT & Telecom Services Private Limited
Sep 2015 - Oct 2016 | Islamabad, Pakistan

Major Responsibilities:

-Direct and coordinate company sales and marketing functions. .
-Direct and oversee the company marketing function to identify and develop new customers for products and services.
-Research and develop strategies and plans which identify marketing opportunities, direct marketing, and new project development.
-Analyze and evaluate the effectiveness of sales, methods, costs, and results.
-Develop and manage sales and marketing budgets. .
-Directly manage major and critical developing client accounts, and coordinate the management of all other accounts.
-Participate in the development of new project proposals. .
-Represent the company at various community and/or business meetings to promote the company.
-Promote positive relations with partners and vendors. .
-Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures. .
-Other duties as assigned.

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Sales Executive
New Era Industries (SMC-Pvt) Ltd.
Apr 2014 - Sep 2015 | Islamabad, Pakistan

Major Responsibilities:

-Listening to customer requirements and presenting appropriately to make a sale.
-Maintaining and developing relationships with customers in person and via telephone calls and emails.
-Cold calling to arrange meetings with potential customers to prospect for new business.
-Responding to incoming email and phone enquiries.
-Gathering market and customer information.
-Representing their company at trade exhibitions, events and demonstrations.
-Negotiating on price, costs, delivery and specifications with buyers.
-Checking the quantities of goods on display and in stock.
-Recording sales and order information and sending copies to Head office.
-Reviewing your own sales performance, aiming to meet or exceed targets;
-Attending team meeting and sharing best practice with colleagues.

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Customer Services Executive
Ufone GSM
Feb 2012 - Apr 2014 | Islamabad, Pakistan

Major Responsibilities:

-To provide eminent customer services by interacting with customers via telephone in English/Urdu &
other regional languages & reshaping the entire vision of communication.
-I am working with all the queues like 789,779,668,333 and VPtcl .
 789 New Sim Activation.
 779/668 Disowned Sims.
 333 Ufone helpline.
 VPtcl New Sim Activation.
-To achieve assigned quantitative targets.
-To exhibit strong & effective call management techniques.
-To resolve or escalate all customers issue and complaints to the next appropriate group consistently.
-To remain up-to-date on all current policies, ,promotionsand value added services offered by the company and handle all customers in accordance with the establishment Customer Handling Standards and Operating Procedures.
-Conducting shift meetings.

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Internee :
Shan Foods (Pvt.) Limited
Jul 2011 - Sep 2011 | Islamabad, Pakistan

Major Responsibilities:

-Visit different markets to enhance the sales of company.
-Take orders from different areas.
-Checking the market and see whether something is needed.
-Checking the stock of different stores.
-Building and maintaining the professional relationship of existing as well as new clients.
-Inform the company about needs of the consumers and tell them about the competitor’s products.
-To give knowledge to shop or store owners about our product.
- Duties were to full fill the needs of client related to our product.

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Internee
CMPak Pvt Ltd (Zong)
May 2011 - Jul 2011 | Islamabad, Pakistan

Major Responsibilities:

In my internship I was assigned outdoor duties which include:
-Selling SIMs of ZONG (telesales activities)
-Selling miniload (Top Up)
-MNPs
-Giving customers information about packages and other services.

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Internee
Bank Alfalah Limited
Aug 2008 - Sep 2008 | Islamabad, Pakistan

Major Responsibilities:

My duties were to perform many activities.
• Sorting of cheque.
• Checking the credit files.
• Call those whose cheques bounce back due to insufficient balance, dormant account or any reason.
• Guide the customers in slip filling, account opening, cash withdrawal or cheque deposit etc.
• Attend different calls and guide the customers about account balance, account status, cheque status etc.
• Maintain files in store room.
• Write different letters ,print them and also to photocopy some documents

Education

National University of Modern Languages
Masters, Masters in Business Administration, MBA‎
Marketing
CGPA 3.2/4
2011
Pakistan Institute of Management
Bachelors, Bachelors in Commerce, B. com‎
Commerce
Percentage 56%
2008
Pakistan Advance Collage Of Excellence
Intermediate/A-Level, Intermediate in Computer Science, FSC‎
Science
Percentage 55%
2006
Station School No 2
Matriculation/O-Level, Matric in Science, Matriculation in Science‎
Science
Percentage 57%
2004

Skills

Intermediate Amin Management
Expert Client Acquisition Skills
Beginner Corporate IT
Expert Corporate Marketing
Beginner Corporate - Procurement / Administration Departmen
Beginner Corporate Finance Handling
Beginner Corporate HR Department
Beginner CRM Analysis
Intermediate Deal Qualification
Beginner Dental Health Assisting
Beginner Distributors
Intermediate Event Marketing Strategies
Beginner Event Sponsorship / Booths
Intermediate Executive Presentation Skills
Intermediate Export Development
Intermediate Go-to-Market Strategy
Beginner Government
Expert Government Contract Negotiation
Intermediate h Operations Management
Intermediate Health Insurance Knowledge
Beginner High Networth Individuals
Beginner Import Operations Handling
Beginner Individuals / Consumers
Intermediate Institutional Selling
Beginner International Business Exposure
Intermediate Internet Services
Beginner Inventory Planning Skills
Intermediate Key Account Management
Beginner Knowledge of FMCG
Intermediate Lead in
Intermediate Life Insurance Knowlege
Intermediate Live Demo
Intermediate Mobile Services Management
Expert Out-licensing
Intermediate Pipeline Management
Beginner Pricing Negotiation Skills
Expert Profit Center Operations
Intermediate Qualifying Prospects
Beginner Regional Banks
Expert Responding to RFPs
Intermediate Rural Markets Knowledge
Beginner Solution Selling
Beginner Supplier Negotiation
Expert كلينت فلوب
Intermediate مبيعات المشاركة
Intermediate Vape Knowledge
Expert إغلاق
Intermediate اللهجات البريطانية
Intermediate الاحتفاظ بالمبيعات
Expert تقوية العلاقات مع العملاء

Languages

Expert English
Intermediate Punjabi
Expert Urdu

Zohair Contacts

Muhammad Asher Durrani
Hashmanis Hospital