Experience

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Lecturer
Bahauddin Zakariya University
Sep 2014 - Present | Lahore, Pakistan

Undertaking the classes of BBA and MBA programs.

Plan, evaluate, and revise curricula, course content, course materials and methods of instruction for business students.

Keep myself abreast of developments by participating in professional inter university conferences, seminars and workshops.

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Priority Services Executive
Warid Telecom Pvt Ltd
Mar 2008 - Mar 2011 | Lahore, Pakistan

Dealt with diverse Postpaid and Corporate Clientage, upsell and cross-sell products and services.

Inbound service calls in a fast-paced, high-volume service center regarding their queries and complaints.

Maintained professional corporate image of self and the company while keeping the SOP's and defined parameters.

Education

Imperial College of Business Studies
M-Phill, Masters in Business Administration‎
Marketing
Completed
2014

Skills

Expert Commodity Market
Expert Complaint Management
Beginner Concept Based Teaching
Expert Configuration Switches
Expert Conservation Awareness
Expert Customer Interaction Management (CIM)
Intermediate Front Office Support
Intermediate Handling Assignments
Expert RESTful APIs
Expert Team Motivation
Expert رعاية العميل

Languages

Intermediate Punjabi
Expert Urdu
Expert English

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