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Summary
Sales and business management operations. (Assistant Manager BO) (DEC 2021 to up till now)
• Ensure to maintain KPI’s i.e. MTTR, MTTP, CHI, team management, team engagement & revenue targets.
• Co-ordinate with agencies to protect and safeguard PTCL Network during development activities.
• Achieve assigned complaints (complaint registration, repeated complaints, Denied Complaints) reduction targets.
• Maintain line stability of exchanges using tools like Motive & identify weak areas.
• Execute Rehabilitation projects as per Quality Assurance Standards.
• Ensure GIS Mapping, workforce mapping & subscribers mapping at DC and DP Level.
• Ensure security and safety of Team, Hand holes, PVC ducts and cables.
• Monitor TOS Retention activities for better financial results.
• Daily, weekly, and monthly reporting with the customer experience and other teams
• Manage metrics, customer satisfaction, and reporting on statistical performance levels related to the business.
• Developing analytic, strategic, and technical resources to meet client expectations and ensure satisfaction
Experience
Executive BO
Ensure to maintain KPI’s i.e. MTTR, MTTP, CHI, team management, team engagement & revenue targets.
Co-ordinate with agencies to protect and safeguard PTCL Network during development activities.
Achieve assigned complaints (complaint registration, repeated complaints, Denied Complaints) reduction targets.
Maintain line stability of exchanges using tools like Motive & identify weak areas.
Execute Rehabilitation projects as per Quality Assurance Standards.
Ensure GIS Mapping, workforce mapping & subscribers mapping at DC and DP Level.
Ensure security and safety of Team, Hand holes, PVC ducts and cables.
· Monitor TOS Retention activities for better financial results.
Daily, weekly, and monthly reporting with the customer experience and other teams
Manage metrics, customer satisfaction, and reporting on statistical performance levels related to the business.
Developing analytic, strategic, and technical resources to meet client expectations and ensure satisfaction
Assistant Manager Business Operation
Sales and business management operations. (Assistant Manager BO) (Dec 2021 to up till now)
Ensure to maintain KPI’s i.e. MTTR, MTTP, CHI, team management, team engagement & revenue targets.
Co-ordinate with agencies to protect and safeguard PTCL Network during development activities.
Achieve assigned complaints (complaint registration, repeated complaints, Denied Complaints) reduction targets.
Maintain line stability of exchanges using tools like Motive & identify weak areas.
Execute Rehabilitation projects as per Quality Assurance Standards.
Ensure GIS Mapping, workforce mapping & subscribers mapping at DC and DP Level.
Ensure security and safety of Team, Hand holes, PVC ducts and cables.
· Monitor TOS Retention activities for better financial results.
Daily, weekly, and monthly reporting with the customer experience and other teams
Manage metrics, customer satisfaction, and reporting on statistical performance levels related to the business.
Developing analytic, strategic, and technical resources to meet client expectations and ensure satisfaction.
CPE Isntaller/Network Tech
Sr. Customer Premises Associate (2019 - NOV 2021)
· Configuration of ADSL/VDSL ports using NetNumen U31 tool.
· LAN and WAN Troubleshooting.
· IP based routing and troubleshooting.
· CCTV/IP Camera Installation and fault clearance.
· Proving remote assistance to internal and external customers.
CRM Operator (2014 - 2019)
· Coordination with field staff and providing them technical support.
· Making new customer accounts in CRM.
· Selected for GPON training among staff of 20 CPEIs.
· Complaint handling and dealing all sort of users issues.
Customer Premises Equipment Installer (2009 - 2014)
· Installation and troubleshooting of modems for new broadband & IPTV customers.
· Completing sale and retention targets.
· Fault identification and rectification of OSP network.
· VPN Configuration and deployment.
