Experience

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OPERATION EXECUTIVE
TRAVEL DESTINATION ONLINE
Mar 2019 - Feb 2024 | Karachi, Pakistan

B2B Hotel Reservation.
Handle FIT & GIT working.
Arrange Coordinate with Client and Supplier.
Answering Calls and Email.
Fulfill guest requirements in smooth way and give the best services.
Arrange accommodations according to the customer specification.
Responsible for hotel booking and rental car reservations.

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SALES SUPPORT AGENT & RESERVATION EXECUTIVE
VA BOOKINGS
Dec 2016 - Mar 2019 | Karachi, Pakistan

Prepare cost effective travel plans and provide excellent customer services.
Handle all Email telephonic and walking enquiries.
Arrange accommodations according to the customer specification.
Responsible for hotel booking and rental car reservations.
Hotel , Tours , Transfers , Flight Reservations.
Coordinate with Vendors and suppliers
Making reservations for customers based on their various requirements and budgetary allowances.
Processing payments and sending confirmation details to customers.
Providing support to customers who may need to amend or cancel a reservation.

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SHIFT SUPERVISOR
HUSSAIN TRADING AGENCIES (PVT) LTD
Dec 2015 - Dec 2016 | Karachi, Pakistan

Monitoring daily employee performance.
Ensuring customer satisfaction.
Managing employee schedules.
Ensure that daily sales/production goals are met.
Count cash at the end of the shift and manage bank deposit.
Ensure industry rules and regulations are followed.
Handle customer and employee complaints.
Transfer products and other objects to and from the worksite on occasion.
Train and integrate new workers.

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ADMINISTRATIVE
PROGAS PAKISTAN LTD
Aug 2012 - Dec 2015 | Karachi, Pakistan

Schedule and plan meetings and appointments.
Sort and distribute communications in a timely.
Maintain trusting relationships with suppliers, customers and colleagues
Handling administrative requests and queries from senior managers.
Develop and maintain a filing system
Book travel arrangements
Liaise with executive and senior administrative assistants to handle requests and queries from
senior managers

Education

University of Karachi
Bachelors, Bachelors in Commerce, B.com‎
Business, Commerce, Finance
Grade A
2017

Skills

Expert Administrative Management 
Expert Configuration Switches
Expert End to End Sales
Expert Microsoft Office
Expert Persuasion Customer
Expert Proactive Leadership
Expert Record Keeping
Expert Reporting Abilities
Expert Team Building
Expert مهارات إدارة الأموال
Expert Vendor Relations Management

Languages

Expert Urdu
Expert English

Companies Followed