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Summary
I had worked in Standard chartered Bank since 2 yrs and 11 months. I want to be an employ of your Organization for better opportunity and for better package and obviously for my bright future, where there i will be able to show my skills and want to give good services to our Competitive Partners. l will never let u down..(In Shaa Allah)..I will really appreciate your kind and immediate response in this regard.
Thanks and Best Regards..
Bushra Hadi
Projects
Experience
Sr. Business Development Executive
1. Maintaining record and answering to customer’s inquiries.
2. Handling customers complaints, providing appropriate solutions and alternatives within the
time limits, follow-up to ensure resolution & keep records of customer interactions.
3. Process customers accounts & file documents
3. Perform various customer service activities, coordinate them for their payments.
4. Maintain, grow & build long-term relationships with account portfolio & Vendors, searching of new big leads via Phone calls, Emails, Linkedin, Facebook & whatsapp
5. Fillup the Customer Services Survey forms
6. Contributes to team effort by accomplishing related results as needed
7. Identifying sales opportunities
8. Configuring new test accounts and coordinate with techinal team in case of any issue in quality
9. Providing them best services
10. Working hard to meet management expectations
Call Center
Worked in TRG
Collection Officer
• Reduction in complains of collection customers
• Urgent & proper response to customer Correspondence
• Calling collection customers for their payments
• Making proper data and maintaining business of bank
• Work hard for day-to-day progress of bank
• Ensure motivation of staff
• Review & monitoring of individual performances.
Recovery Officer
Responsibilities in SCB Bank:
Recovery Strategy Implementation:
• Develop/Assist process flow to reduce the rate of Delinquency
• Ensure Prescribed Recovery Strategies are implemented For the Respective Product.
• Maintain Recovery Processes As Per the Recovery Manuals and Policies in an Effective Manner.
• Ensure That The Capacity Planning Is Adequate For The Product As Per Given Guidelines.
