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Muhammad Abbasi
Customer supports Executive (CSE)
National Bank of Pakistan ( NBP) - Islamabad, Pakistan
Summary
A customer service representative assists customers with inquiries, issues, and product information, ensuring a positive experience. Responsibilities include resolving complaints, providing solutions, and maintaining accurate records of interactions. Excellent communication and problem-solving skills are essential.
Experience
Customer supports Executive (CSE)
National Bank of Pakistan ( NBP)
Apr 2023
- Mar 2024
| Islamabad, Pakistan
Customer Relation Officer (CRO)
Jazz
Jan 2022
- Mar 2023
| Islamabad, Pakistan
Customer supports Specialist
Sybrid Pvt. Limited
Nov 2020
- Sep 2021
| Islamabad, Pakistan
Customer support Executive
CMPak Pvt Ltd (Zong)
Jun 2019
- Aug 2020
| Islamabad, Pakistan
Education
Punjab Collage Of Commerce6th road rawalpindi
Bachelors,
Bachelors in Commerce,
Commerce
2019
National skilles University
Diploma,
Information Technology
Completed
2017
Govt Boys Inter collage Mallot
Intermediate/A-Level,
,
Commerce
2016
Skills
Expert
Call Center Services
Expert
Calls Handling
Expert
Cash Collection
Expert
Collection Maintenance
Expert
Collections Handling
Expert
Communication Skills
Expert
Customer Care
Intermediate
Customer Relationship Management
Expert
Customer Service Skills
Expert
Fluent in English
Expert
IT Support Responsibilities
Intermediate
Live Chat Handling
Intermediate
Marketing
Intermediate
MIT Knowledge
Intermediate
Negotiation Skills
Expert
Official Tasks Handling
Expert
Persuasion Customer
Expert
Physicall Activities
Intermediate
Quality Control Cutting
Beginner
Record Keeping
Expert
Recovery Audit
Expert
Recovery Planning
Intermediate
Sales
Expert
Sales Skills
Expert
Telemarketing Skills
Expert
Telesales
Languages
Expert English
Expert Urdu
