Summary

I am a results-oriented and accomplished manager with over 13 years’ experience in risk management, marketing & sales management, customer services & relationship and as consultant / advisor in diverse range of industries including financial services, manufacturing, and consultancy. Adept at Policy & Procedures, Portfolio Analytics, Operational Controls, Risk Controls, Governance, Credit Assessment, Fraud Management, Social Media Complains & Central Bank complains handling, Sales Audit, Customer Services, Brand Development and Market Research.Career Contributions:Achieved and surpassed cost efficiency by 40% and reduced risk cost by introducing filtered criteria checks/processes.
Controlled portfolio risk exposure by 5% through mitigating several non-performing industries and segments.
Reduced ETA by 10 minutes in application processing by embedding auto intelligence in the underwriting process
Increased revenue 3% by introducing various test programs, strategic taction action plans and devising best practices.
Challenged with the overall responsibility to design and spearhead the entire project of Policy integration into CRM.
Actively engaged 1500 companies in bank’s target market panel which comprised of 30% increase in customer base
Onboarded Eikon, a Thomson Reuters Research Product. As a result, business benefited by getting bulk induction of more than 500 companies in Target Market List (TML).
Actively persuade initiatives leading to develop and implement "Opsal Systems" - Automation of Applications Flow
My key skills includes Data Analysis, Producing and Writing Reports, CMA (Certified Management Accountant), Portfolio Analytics, Policy & Procedures Development, Operational Controls, Risk Assessment & Controls, Governance and Credit AssessmentTechnical Expertise: Power BI • CRM • SAP • Google Analytics • Tableau • SQL • Microsoft Office SuiteMy professional background and great industrial exposure coupled with an excellent track record