Summary

A dedicated and seasoned customer service and operations executive with 36+ years of experience in logistic industry. Managed several international key accounts for companies through outstanding customer loyalty-building and sales skills. A known team player, who is determined to go an extra mile for the company resulting in high repeat customer score. Possess a proven track record of making organizations efficient through reduced lead times.

Experience

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Customer Service Executive
ARAMEX Emirates LLC
May 2007 - Sep 2020 | Dubai, United Arab Emirates


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Network Operation Supervisor
OCS Pakistan Private Limited
May 1999 - Apr 2007 | Karachi, Pakistan


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Operation Supervisor
FedEx
Jan 1997 - May 1999 | Karachi, Pakistan


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Operation Supervisor
DHL Pakistan Private Limited
May 1984 - May 1997 | Karachi, Pakistan


Education

University of Karachi
Bachelors, Bachelors in Commerce, ‎
Commerce
1991

Skills

Expert Adept Problem-solving
Expert Admin Operations Management
Expert Advocate of Teamwork
Expert CEM Deployment
Expert Counter Billing
Expert ommunications Skills
Expert Receptionionsit Task Handling
Expert Record Keeping
Intermediate Solid Computer Skills
Expert Superior Work Ethic
Expert تمثيل رعاية العملاء
Expert عمليات خدمة العملاء

Languages

Expert Urdu
Intermediate English

Companies Followed