Key Roles:
Development of Business in International Market.
Management of Business Accounts.
Business dealing with International Client.
Negotiation and Closing of Transactions.
Ensure excellent support is provided to customers and at the same time their minimal sales targets are also achieved.
Translation
Team Management
Provide Auction Services To Clients

Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.

Key Roles:
Implement attributes, weights and targets in the Customer Care Performance Management.
Visit AB branches on a monthly basis and monitor staff service performance against the attributes and weights.
Implement and manage the service balance Scorecard and ensure communication of generated results to users.
Provide counseling and coaching sessions and recommend training to staff with service deficiencies.
Convert collected data and generate results, a grade for each staff, each branch and the bank.
Set achievable service targets for staff, branch and bank, and monitor the development.
Conduct discrete and anonymous visits to AB and other banks premises to measure the service level from a customer angle.
Set a schedule of visits for the banks to be ghost shopped and note the demographics of each area (Commercial, Residential, Remote).
Cross check the generated results (level of service/product knowledge…) and update competitor records.
Implement the complaints management approach in accordance with the new service culture.
Conduct quality focus groups at the branch level (in house) and with external customers to determine the customer needs and expectations from a satisfaction perspective.
Generate and develop a Customer Satisfaction Index from these needs and measure performance against the index.
Implement and manage the “Staff Suggestion Program”.