Summary


  • Dual master degree holder retail manager with 10+ years of experience in retail sales environment recognized ability to communicate with customers and provide exceptional services to ensure client retention and positive feedback, ability to increase sales through upselling/cross selling techniques as well as implemented additional processes of KPI’s that drive Zell bury 50% YTD growth with more than 28000 inventory on hand in 5800 sq. /ft. Store.       

  • Having previous worked in Dubai at Dunia Finance as a relationship officer I am familiar with international market and equipped with a global perspective I am confident that my strategic mindset, leadership skills, and passion for sales align seamless opportunity which I may get to in your company.


 

Projects

New Store Opening

Experience

Company Logo
Flagship Store Manager
Zellbury
Feb 2019 - Present | Sialkot, Pakistan

Exceeding Sales Targets:

Achieved consistent sales growth by implementing targeted sales strategies, resulting in an impressive Average Transaction Value (ATV) of 4,268
Maintained a high Sales per Square Foot of 72.69 in 2023, showcasing an ability to maximize revenue within the given retail space

Optimizing Inventory Turnover:

Implemented strategic inventory management techniques, optimizing Inventory Turnover (IPT) to 2.0 and playing a pivotal role in enhancing company performance and profitability

Exceptional Business Expansion:

Pioneered exceptional business growth in October 2023, driving a remarkable 79.45% increase in Monthly Total Sales compared to October 2022

Audit Compliance:

Maintained a flawless record of 100% audit compliance from 2019 to 2023, demonstrating an unwavering commitment to accuracy, accountability, and adherence to industry standards

Strategic KPI Analysis:

Utilized advanced analytics tools such as Shopper Value software for strategic KPI analysis, enabling a deep dive into sales performance and enhancing customer satisfaction through data-driven insights

Efficient Workforce Management:

Implemented Flow HCM software for staff roster optimization, streamlining workforce management, and ensuring optimal resource allocation

Average Unit Price (AUP):

Analyzed effective market strategies and product positioning to enhance the Average Unit Price up to 40% higher than the last years of sales.
Successfully implemented VM strategic initiatives resulting in a notable increase in a customer footfall

Company Logo
Shift Manager
IDEAS by Gul Ahmed
Nov 2017 - Jan 2019 | Sialkot, Pakistan


Successfully led the launch of a new store, overseeing comprehensive training programs for 15 employees, ensuring seamless onboarding and alignment with brand standards
Spearheaded Visual Merchandising efforts across four departments, product presentation and driving a 20% increase in customer footfall
Drove towards 100% staff readiness for the store opening through effective training modules, contributing to a smooth operational launch
Excelled process improvements that resulted in a 15% reduction in petty cash expense of a branch
Fostered a collaborative team culture, leading to positive employee feedback and decrease in staff turnover during the initial phase of store operations

Company Logo
Relationship Officer
Dunia Finance
Nov 2016 - Oct 2017 | Dubai, United Arab Emirates


Enacted a consistent month-over-month increase in sales by implementing targeted client engagement strategies and effectively promoting financial products.
Successfully managed a diverse portfolio of high-net-worth clients, exceeding customer satisfaction benchmarks and receiving commendations for service excellence.
Spearheaded a comprehensive client retention program, resulting in a notable reduction in customer attrition and increased lifetime customer value.
Collaborated with cross-functional teams to launch a customer-centric initiative, leading to a 25% improvement in the overall efficiency of the relationship management process.
Attained exceptional negotiation skills, securing key partnerships and alliances that expanded the company\'s market reach and contributed to business expansion.

Company Logo
Store Manager
Gas Fashion
Mar 2012 - Sep 2016 | Sialkot, Pakistan


Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion
Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Secured merchandise by implementing security systems and measures.
Protected employees and customers by providing a safe and clean store environment
Maintained the stability and reputation of the store by complying with legal requirements

 

Education

University of the Punjab
Masters, Masters in Arts, MA‎
Political Science
2023
University of Sargodha
Masters, Masters in Arts, MA‎
Islamic Thought, History and Culture
2021

Skills

Expert Analytical Skills
Expert Branch Management
Expert Business Trend Analysis
Expert Communication Skills
Expert Coordination Skillss
Expert Corporate Marketing
Expert Corporate Sales Management
Expert Customer Interaction Management
Expert Customer Relationship Management
Expert Customer Satisfaction Management
Expert Event Marketing Strategies
Intermediate Industry Knowledge
Expert Interpersonal Leadership
Expert Inventory Management
Intermediate Marketing Collaboration
Expert Marketing Strategies
Expert Merchandising
Expert Merchandising Leadership
Expert Microsoft Excel
Expert Negotiation Skills
Beginner Production Knowledge
Expert Relationship Management
Expert Retail Knowledge
Expert Retail Product Management
Expert Retail Sales Forecasting
Expert Sales Growth
Expert Sales Management
Expert Schedule Appointment
Expert Staff Management
Expert Strategic Planning
Expert Stressful Situations Management
Expert Target Orientation Skills
Expert Territory Development
Expert Time Management 
Intermediate Vendor Management
Expert Visual Merchandising
Expert تحليل نمو المبيعات
Expert عمليات خدمة العملاء

Languages

Expert Urdu
Expert English

My Video Introduction