Responsibilities As Server Administrator:

• Server administrators install, configure, and maintain various types of hardware and software.
• Creating user accounts, carrying out backup and recovery functions, and monitoring the performance of servers at all times.
• Provide support for local computers of Installation and configuration/ troubleshooting computer hardware, software, systems, networks, printers, and scanners.
• To help users in solving their computer-related problems.
• Perform installation and upgrades on all PCs/Notebooks.
• Ensure that antivirus software runs perfectly on all systems.
• Monitoring and maintaining computer systems and network links.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company
• Strong diagnostic and troubleshooting skills to resolve technical issues in a timely manner.

Experienced in installing, supporting and troubleshooting:

• Windows 10,
• Linux (ubuntu, centos, Alma Linux)
• Windows Server 2009, 2012, 2016, 2019, 2022
• Active Directory,
• Microsoft 365
• Azure
• Networking (DNS, DHCP, TCP/IP),
• VMware/Hyper-V
• Remote Access toolsResponsibilities As Server Administrator: • Server administrators install, configure, and maintain various types of hardware and software. • Creating user accounts, carrying out backup and recovery functions, and monitoring the performance of servers at all times. • Provide support for local computers of Installation and configuration/ troubleshooting computer hardware, software, systems, networks, printers, and scanners. • To help users in solving their computer-related problems. • Perform installation and upgrades on all PCs/Notebooks. • Ensure that antivirus software runs perfectly on all systems. • Monitoring and maintaining computer systems and network links. • Responding in a timely manner to service issues and requests. • Providing technical support across the company • Strong diagnostic and troubleshooting skills to resolve technical issues in a timely manner. Experienced in installing, supporting and troubleshooting: • Windows 10, • Linux (ubuntu, centos, Alma Linux) • Windows Server 2009, 2012, 2016, 2019, 2022 • Active Directory, • Microsoft 365 • Azure • Networking (DNS, DHCP, TCP/IP), • VMware/Hyper-V • Remote Access tools
Skills: Technical Support

Responsibilities:

• Provide support for Installation and configuration/ troubleshooting computer hardware, software, systems, networks, printers, and scanners.
• To help users in solving their computer-related problems.
• Perform installation and upgrades on all PCs/Notebooks.
• Endpoint Support and ensure that antivirus software runs perfectly on all systems.
• Tier 1 local Application support.
• To make sure any illegal software should not installed in the company.
• Accomplish all tasks and responsibilities assigned by the LM.
• Monitoring and maintaining computer systems and network links.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (this may be in person and over the phone as well).
• Strong diagnostic and troubleshooting skills to resolve technical issues in a timely manner.
• Maintain good and smooth communication with customers through different channels like the web, email, and phone.
• Respond to customers’ calls, and emails and act accordingly regarding issues.

Experienced in installing, supporting and troubleshooting:

• Windows 10,
• Active Directory,
• Microsoft 365
• Azure
• Networking (DNS, DHCP, TCP/IP),
• VMware/Hyper-V
• Remote Access tools
• Remote Access tools, Mobile device configuration (iPhone / iPad/ Android)
• Able to work under pressure, and to listen and interpret customer needs accurately in a positive attitude
• Able to plan own time effectively

Pearson VUE Test Administrator (PPC)Pearson VUE Test Administrator (PPC) - Full-time
Mar 2016 - Apr 2021
Responsibilities:
Responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment.
Comply with all testing procedures and strictly adhere to company policies using careful judgment.
Check-in testing candidates, verify identification and explain the exam process
Proctor / invigilate candidates while testing.
Troubleshoot with internal departments to fix technical issues.

RESPONSIBILITIES as Online Technical Support Specialist at Tec
Oct 2016 - Apr 2021 ·

Develop relations between institutes for becoming a test center.
Provide Training Administrative & Proctor Training to the University / Institutes Focal Persons.
Technical Instructions and set up of Certiport Authorized Test Center in 250+ Universities.
Resolving all technical and non-technical queries of CATCs.
Provided support for various exam testing software.
Assisted in resolving any and all technical issues that arise with operating the software within a supported environment.Develop relations between institutes for becoming a test center. Provide Training Administrative & Proctor Training to the University / Institutes Focal Persons. Technical Instructions and set up of Certiport Authorized Test Center in 250+ Universities. Resolving all technical and non-technical queries of CATCs. Provided support for various exam testing software. Assisted in resolving any and all technical issues that arise with operating the software within a supported environment.
Develop relations between institutes for becoming a test center.
Provide Training Administrative & Proctor Training to the University / Institutes Focal Persons.
Technical Instructions and set up of Certiport Authorized Test Center in 250+ Universities.
Resolving all technical and non-technical queries of CATCs.
Provided support for various exam testing software.
Assisted in resolving any and all technical issues that arise with operating the software within a supported environment.