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Summary
I am result oriented IT professional with more than 9years of experience in technical support related work. Personally handled calls of Corporate Clients on daily (sales, tech support, IT support).
Expertise in understanding customer issues, resolving them through cross-department coordination and execution of mid-size IT projects internally & externally. Career Objective is to work within an organization where I can fully utilize my engineering skills.
The organization should encourage a learning environment where every individual should get an equal chance of upgrading their skills & learning new ones.
I’m also a social activist and had been associated with many social projects to bring positive change in lives of other. A girl who believes in hard work, humanity, and humbleness.
Experience
Technical Account Manager
Preparing Tasks and Technical Monthly Reporting, performing Data Analysis.
Engage Engineers for technical resolution of Incidents
Responsible for assuring users are provided efficient and timely first and second level support 24x7.
Assist with troubleshooting network connectivity between sites when necessary.
Edit & maintain customer’s record & information.
Monitoring on the solar wind, cacti, dynamics and network.
Assistant Manager Customer Support
Edit & Maintain customer's record and information.Ensures that team will properly deal with customers.Manage team and engage engineers for technical resolution of incidents.Responsible for assuring users are provided efficient and timely first and second level support on a 7x24 basis and ensure all calls are logged, updated and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs).Reporting \ Data Analysis.Responsible for analysis of performance and designing reports on the basis of KPI.IT Service – Directly support to our internals customers through various service level agreement.Assist with troubleshooting network connectivity between sites when necessary.Edit & Maintain customer's record and information. Ensures that team will properly deal with customers. Manage team and engage engineers for technical resolution of incidents. Responsible for assuring users are provided efficient and timely first and second level support on a 7x24 basis and ensure all calls are logged, updated and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs). Reporting \ Data Analysis. Responsible for analysis of performance and designing reports on the basis of KPI. IT Service – Directly support to our internals customers through various service level agreement. Assist with troubleshooting network connectivity between sites when necessary.
Skills: CRM Databases · Microsoft Office · Microsoft Excel
Sr. Technical Support Engineer
Officer - Support Desk
Technical Support Engineer
Provide Technical Support to Fiber, wimax, ethernet CS clients.
Working on Subnetting, P2P.
Edit & Maintain customer's record and information.
Ensures and provides quality service to the customers.
Customer Service Representative
Provide Technical Support to customer.
Providing New Connection
Deals monthly bill information.
Edit & Maintain customer's record and information.
Greet customers in a friendly respectful way and ascertain problem or reason for coming.
Ensures and provides quality service to the customers.
Manage & Control large volume of customer in friendly and courtesy manner.
CSE
