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Summary
I have 18-years post-qualification hands-on work experience of managing all major IT Operations including Infrastructure management, Service Delivery, Service Assurance, Vendor Management, Network Management, Backup & Disaster Recovery planning ,Change Control Management and Security Planning & Implementation in a complex IT Services environment but not limited to:
Rich working knowledge of the management of global applications services like
Smooth and uninterrupted IT Operations Management on a 24x7x356 basis in multi-site multi-team model with outsourced O&M services.
Complete IT Financial Management including Resource Planning from Forecasting to Budgeting, Products R&D and Evaluation, Procurement, After-sale Services like Software and Hardware Support, Asset Management and Supplier Relationship Management etc.
Good project management expertise especially Cross-Functional Project management experience with plenty of stakeholders.
Experience
Manager IT (Head of IT)
Managing IT Operations all over Pakistan.
Redesigning of virtualized platform for HA.
Streamlining of IT policies & procedures.
Enforcement of security policies & enablement of procedures.
Restructuring of security infrastructure.
Planning for DR Infrastructure.
Capacity planning and licenses discussions.
Technical meetings for various services for cloud enablement.
Business discussions and technical consolidation, financial costing, RFP finalization & vendor evaluations.
Technical evaluation, solution finding & finalization.
Project Planning and documentation.
Team building, motivation, structuring and team evaluations & feedback for optimum results
Management of SLA\'s & OLA\'s
Keen to learn any discipline of technology
Strong Troubleshooting and problem solving skills.
Good Analytical skills with creative thinking.
Manager Contact Center(s) & IP Telephony IT Operations (HOD)
HOD of country-wide Cisco IPCC(ACD, IVR, CTI Solutions & Live Call Recording etc) bound IT Operations and IP-Telephony & Video Infrastructure which is not limited to DR Planning, Capacity Planning, Up-gradations and Project Management.
Sr. System Administrator
Technical Team Lead in multi-site IT Ops. Model, LAN / WAN including Vsat Links, Designing & Implementation of Multi-Site IT e-Services Infrastructure, Audio/Video, VoIP, DRP & ISO Implementation.
System Administrator
LAN / WAN, Logical Infrastructure of more than 500 nodes, Audio/Video, VoIP, DRP & ISO-2000 Documentation.
Assistant Lab Incharge
HW System Preparation, OS/SW Installation, Troubleshooting and warranty claims etc.