Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
Shifa Fatima
CRO
Berlitz - Lahore, Pakistan
Summary
Experienced Customer Representative Officer with excellent communication skills.Know how to deal with the customer and solve queries quickly.
Experience
CRO
Berlitz
Oct 2023
- Apr 2024
| Lahore, Pakistan
Booked appointments and rescheduled appointments.
Implemented a proactive customer service strategy.
Maintained cash journals, files, and records.
Handled front desk and attending inbound calls.
Coordinated with other branches.
Customer Service Representative
Chughtai Lab
Oct 2022
- Dec 2022
| Lahore, Pakistan
Enter Description
Education
National College of Business Administration & Economics (NCBA&E)
Bachelors,
Bachelors in Science,
Banking & Finance
2023
Skills
Beginner
Ability to Maintain Professionalism
Beginner
Aseptic Technique Knowledge
Beginner
Client Relationship Management
Intermediate
Communication and Interpersonal Skills
Beginner
Email List Management
Beginner
Handle Stressful Situations
Beginner
Marketing
Beginner
MS Office
Beginner
Promote a Positive Image of the Bank
Beginner
Reporting Skills
Beginner
Risk Management
Beginner
Transaction Management
Intermediate
Typing Speed
Beginner
Typing Speed, Communication Skills, Leadership, Ability To Maintain Professionalism, Ms Officel
Languages
Intermediate Urdu
Beginner English
