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Summary
With 5 years work experience in Customer Services/ Logistics Transportation in Well reputed Multinational organisations, I got excellent communication skills, able to put views across confidently and assist better team relationship.Strong skills in helping other with problem solving In both working and non-working situation. I am Self motivated, hardworking, reliable and conscientious and prefer to work hard and smart.
Projects
Experience
Customer Services Representative
- Track customer package requests and assisting with delivery solutions, facilitating package investigations.
- Answer customer inquiries.
- Contact customer face to face and through calls.
- Mailbox Management
- Packages handling, booking & delivery on front desk.
- Provide a personalized customer experience through easy, quick and enthusiastic interactions that allow our customer’s to accomplish their goals.
- Provide rate quotes and scheduling package pick-ups & package delivery
- Resolve customer concerns while cultivating positive customer relationships.
Officer Booking & Ticketing
- Relationship building; with customers and researching the market and related services.
- Smooth running of operation to achieve the sales target given Sales and business development, seeking new customers.
- Arranges reservations and routing for passengers at request.
- Examines passenger ticket or pass to direct passenger to specified area for loading
- Plans route and computes ticket cost, using schedules, and computer.
- Reads coded data on tickets to ascertain destination, marks tickets, and assigns boarding pass.
- Assists passengers requiring special assistance to board or depart conveyance.
- Informs travel agents in other locations of space reserved or available.
- Announces arrival and departure information, using public-address system.
- Telephone customer to advise of changes with travel conveyance or to confirm reservation.
- Sells and assembles tickets for customers.
- Answers inquiries made to travel agencies or transportation firms.
- Checks baggage and directs passenger to designated location for loading.
- Determines whether space is available on travel dates requested by customer.
- Handle and resolve customer complaints and Obtain and evaluate all relevant information to handle product and service inquiries
- Perform customer verification and set up new customer accounts (DMC’s)
- Manage customer’s data in Loyalty programs (DMC’s & DCCH’s)
- Handle any issues occurred in reservations and Ticketing.
- Manage timely departure of bus according to scheduled time.
- Coordinate with internal departments for smooth running of operations
- Work with customer service manager and insure that customer services excellence.
