To make sure maximum service availability and performance.To facilitate Branch network services on primary devices.To provide network health investigation and signal to report by using network monitoring software (SNMP) PRTG.To ensure routine follow up regarding links Down issue with ISP end vender via e-mails, phone calls or chat.To support engineering and other technical units.To provide 24/7 network health investigation and signal to report by using network monitoring software.To fix network problems as and when recorded.To perform the carrier, we use Secure CRT Software route testing for the network communication device.Monitor IT functions of managed service providers and customers.To research and propose solutions to address customer requirements.To supervise an active queue of trouble tickets through resolution and closure.ATM Monitoring using tool (Vision and ISUITE).Maintain Expense and budget utilization of ISP end Links bill payments.FortiGate Firewall Configuration and Switch Configuration

Actively monitor installed ATMs performance and up time.Resolution of ATMs Complain in Management System Complaints on daily basis.Responsible for timely resolving SBP ATM related Complains if any reported.Responsible for timely reporting to SBP on daily basis in Holidays.Provide support to addition cell numbers of ATMs related SMS on IRIS.Responsible for EJ Monitoring and coordination with branches for related matters.Responsible for efficient monitoring services of Bill payments, 1link, SMS alerts, all services.Monitoring of ATMs through (IRIS), provide first level support to the branches regarding ATM issues and do coordinate to branches, vendors and different departments of Bank for smooth working of ATM Operations.Call logging and follow up with vendors (Diebold, NCR) for ATM's Complain.Coordinating with Network team for support of connectivity Complaints resolution to minimize impact to customers and internal users in coordination with end users, team members, management, vendors, and other internal IT teams.Maintain uptime of All ADC application (IRIS, UBPS, Call Center)Coordinate with Admin for new ATM installations.