Summary

Results-focused, quality-driven professional with considerable experience in retail and operation management positions, demonstrating consistent achievement of objectives, strong sales and service skills, and dedication to organizational goals. Advanced presentation and relationship development abilities, with track record of generating business growth.

Experience

Company Logo
Department Head LHH at Carrefour Pakistan
Majid Al Futtaim Retail
Nov 2018 - Present | Lahore, Pakistan

Key Responsibilities
• Monitor sales activities to ensure that customers receive satisfactory service and quality products.
• Monitoring /assessing performance of one self, other individual, to make improvements or take corrective action.
• Provide customer services by greeting and assisting customers and respond to customer inquiries and complaints at the selling area.
• Direct and supervise employee’s engaged in sales, inventory-taking and perform services for customers.
• Set objectives and make sure that all sections reach their commercial targets while maintaining company standards/procedures, Plan-O-Gram and method of work.
• Team training & coaching to handle difficult situations during low sales and effective action plan to get back on track.
• Ensure efficient and effective plan-o-gram to grab customer’s attention.
• Supervising monthly and quarterly inventory to control shrinkage and inventory losses.
• Sales and Budget planning keeping in view the seasonality and events effects.
• Staff training on selling area basic tasks and their promotion plan.
• To attend the weekly meeting with store GM to review the last week sales results and to have planning for the coming weeks.
• Meetings with suppliers to negotiate best promotions to give attractive prices for customers to achieve desired sales budgets.

Company Logo
Section Manager Houaw ware at Carrefour Pakistan
At Majid Al Futtaim Retail-Carrefour
Sep 2016 - Oct 2018 | Lahore, Pakistan

Key Responsibilities:
• Stock ordering, rotation, merchandising, sales targets
• Stock inventory, waste & shrinkage controls
• Managing fortnightly offers & promotions
• Controlling and monitoring of business operations
• Designing the sales to achieve targeted budgets
• Customer Development & Customer Stabilization
• Manage the accurate, attractive, safe and secure presentation of the department
• Ensure the availability of the all goods for the customers
• Team trainings on company SOPs and on basic selling area tasks
• To create the healthy relationship between the suppliers and the company
• Organize the regular inventories, & Supervision of staff and there planning
• Handling customer complaints & customer services
Reporting to the Store Manager & Managing Director

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Store Manager
Party World Trading Co LLC, Dubai UAE
Jun 2014 - May 2016 | Dubai, United Arab Emirates

Key Responsibilities
• Touring the sales floors regularly, Maintaining a visible floor presence engaging associates and customers.
• Providing world class customer service by leveraging accessibility, communication, interpersonal skills and professionalism to engage customers
• Responding to customer complaints and comments, implemented customer feedback and record keeping and updating them regarding store promotions.
• Analyzing sales figures and forecasting future sales. Analyzing and interpreting trends to facilitate planning.
• Organizing special promotions, display and events.
• Assure valid inventory quantities throughout the system for all inventory items and locations. Develop and conduct a cycle counting program.
• Using information technology to record sales figures, for data analysis and forward planning
• Ensure all cash handling policies and procedures are strictly enforced.
• Coordinating with warehouse and local suppliers to ensure stock availability and price negotiations
• Dealing with sales, as and when required
• Training & Coaching of team members
• Promoting the organization on Social media by updating events & products
• Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
Reporting to General Manager

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Store Manager
Gul Ahmed Textile Mills Limited
Jun 2010 - Feb 2014 | Lahore, Pakistan

Key Responsibilities
• Overall Business management of the Flagship Store
• Strategic planning and business growth of the store
• Sales forecasts, target projections and implementation plan to achieve the objective
• Implementation of the Retail Calendar to achieve sales target as well as to promote brand
• Hire, train and retain the manpower
• Placement of products and presentation
• Branding, in store/outdoor in the outlet premises
• Managing shelf life and liaison between product manager, supply chain and warehouse.
• Cost effective through inventory flow Plan and Execute the major campaigns throughout the year which gives extra mileage to the business and consumers
• Customer services management
As an additional responsibility, headed a major Training for Inventory & Shrinkage management in North Region and implemented weekly Inventory System to overcome shrinkage & inventory losses.
Reporting to the Area Sales Manager & Regional Manager

Company Logo
Department Manager
Metro Cash & Carry Pakistan
Mar 2009 - May 2010 | Islamabad, Pakistan

Key Responsibilities:
• Stock ordering, rotation, merchandising, sales targets
• Stock inventory, waste & shrinkage controls
• Managing fortnightly offers & promotions
• Controlling and monitoring of business operations
• Designing the sales to achieve targeted budgets
• Customer Development & Customer Stabilization
• Manage the accurate, attractive, safe and secure presentation of the department
• Ensure the availability of the all goods for the customers
• Team trainings on company SOPs and on basic selling area tasks
• To create the healthy relationship between the suppliers and the company
• Organize the regular inventories, & Supervision of staff and there planning
• Handling customer complaints & customer services
Reporting to the Store Manager

Company Logo
Assistant Department Manager at Metro Cash & Carry Pakistan
Metro Cash & Carry Pakistan
Nov 2007 - Feb 2009 | Islamabad, Pakistan

Key Responsibilities:
• Ensuring Availability and proper presentation of stock, arranging promotional activities. Preparing staff schedule & arranging customer bulk orders.
• Preparing and conducting monthly inventories. Handling customer complaints & customer services

Education

International Islamic University
Masters, Masters in Business Administration, MBA‎
Business Administration
Percentage 86%
2007
International Islamic University
Bachelors, Bachelors in Business Administration, BBA (H)‎
Banking & Finance, Development Economics, Management Accounting
Percentage 82%
2006
govt degree college khanpur
Intermediate/A-Level, Intermediate in General Science, I.C.S‎
Computer Science, Mathematical Statistics, Mathematics
Percentage 74%
2003
Govt High School Khanpur
Matriculation/O-Level, , Matric in Science‎
Percentage 68%
2000

Skills

Expert Branch Administration Skills
Expert British Accents
Expert Budgeting & Forecasting
Expert channel sal
Expert Concept Based Teaching
Expert Customer Analysis
Expert Export Development
Expert Handling Assignments
Expert Individuals / Consumers
Expert Inventory Planning Skills
Expert Inventory Valuation
Expert Lead in
Expert Live Demo
Expert Managing Large Teams =
Expert Production Quality Monitoring
Expert RESTful APIs
Expert Stock Analyzes
Expert Stock Control
Expert مبيعات المشاركة
Intermediate Warehouse Manager
Expert إدارة عمليات الفروع

Languages

Beginner Arabic
Expert Urdu
Expert English

Noman Contacts

Majid Khan
Warda Designer Collection