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Summary
IT support engineer with three years of experience In IT support engineer. Responsibility held, Hardware support, software support, network support, outsourcing, inventory management and other IT related day to day issue faced by users or organization. Eight months experience as an Mis IT executive , key responsibilities held Data base, POS ,Power BI , Remote desktop, Outlook configuration, Domain server CCTV, Account creation Technical support to 37 retail shops With all kind of Issues face by system User and retail shops. I am looking forward to work in a dynamic environment and willing to challenge myself to learn more about my profession and polish myself to be the integral part of any organization.
Experience
It Executive
• Manage user G usite and dial Pad Account Creation and deactivation .
• Manage Subscription of Godaddy Dial Pad and Other Services Subscription available within Company .
• Manage and Create Backup of Users On Daily Purpose To Avoid Data disaster.
• Troubleshooting LAN WAN Issue .
• Coordinate with CEO to Discuss Upgrade and Implement new IT Related Ideas.
• Keep record of all the assests .
• Create and Delete User Gsuite and Godday Emails.
• Manage Companies Vendors For Buying IT Systems .
• Managing overall windows server 2016 Active Directory and DNS and GPO.
• configure outlook with company signature for new user.
• Setup New laptop and Desktop for users .
• Hand on Experience in windows mac OS and Ubuntu Installation.
• CCTV Monitoring and Backup management .
• mange remote Desktop configuration for users working from home .
• ISP Ticket Creation .
• Upgrade and Install new System for tech and Design Team as per their Work.
• Resolve Hardware and software Issue on daily bases if needed repaired system as well.
• Managing IT and Admin Related Responsibilities All Alone.
IT Executive
• Worked With IT Team To Keep The work Stable For Users.
• Hand on Experience handling more than 39+ Different Retail Shops Daily issue.
• Extensive Experience in Remote Desktop Troubleshooting.
• Resolve Daily Printer issues and Desktop issue and Retail software issue .
• Resolved Daily user Complain Generated On Ticket Portal .
• Create google meeting and schedule time for the meeting and Keep The system read For meetings on daily basics .
• Mikrotik Router Experience .
• Create and Resolve ISP complains of all the locations For smooth work.
• Managed IT Inventory .
• hand on experience in hikvission , Dauha(NVR/DVR) ,IP cameras .
• Windows 2016 Server Experience.
• Basic knowledge and Experience on ERP.
• Completed IT Infrastructure Project within 2 days alone for new retail shop.
• Vpn account Creation for new users and Configuration.
• Power BI daily issue resolved .
• Worked With Audit And finance Team For Auditing in Different Locations.
• Experience in CCTV Cameras Installation And Configuration .
• Basic knowledge of Microsoft Dynamic 365 Business Central.
• Experienced on Resolving desktop ,LAN/VLAN issue of users from all locations .
IT support
Responsibility was to resolve users laptop issue .
New Windows Installation for new users system .
Email Creation and Outlook Configuration for new users and slack Account .
keep records of assets and upgrade sheets of assets .
Basic network Trouble shooting.
Saphos firewall Experience .
Worked As An Outsourcing It Person In different locations.
Switch Configuration .
Port forwarding.
