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Summary
I have Experienced in administration procedures, supervising administrative staff, and dividing responsibilities to ensure performance, managing distributions and shipment budgets, reviewing purchase orders and shipment documents to ensure accuracy. Bank reconciliations, record expense vouchers & Payment vouchers, Invoice & Payment processing, Cash Management, Purchasing, Housekeeping, Regional petty cash handling, Daily office operations, customer relation services to help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations
Projects
Experience
Admin Officer
· Janitorial staff management.
· Fleet/Vehicle Management i-e Prepare vehicle inspection report, checking of log books on daily basis (Meter reading/time when vehicle exits and reaches at site, Sales order/complaint no, Customer name, Fuel slips, Reason of incomplete deliveries if any, Duplicate deliveries must be highlighted, Meter reading of fuel filled.
· Coordinating and monitoring supply chain operations Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies. Prepare detailed reports on inventory operations, stock levels, and adjustments.
· Oversee company showrooms, warehouse and guestroom’s housekeeping/Checklists. Showroom repair and maintenance. Company’s Staff house visits and housekeeping.
· Couriers/Dispatching record management.
· Supervising employees for all activities of the purchasing department.
· Following and enforcing the company\'s procurement policies and procedures.
· Lower staff duty roasters, Salaries processing and overtimes processing, private labor hiring for loading/offloading material and processing their daily wages
· Fixed assets listing and record management.
· Processing of utilities bills e.g., Staff house rents, Building rents, Electricity and gas bills. And prepare utilities quarter reports.
· Handle queries from managers and employees. Update office policies and ensure compliance with them.
· Organizing the day-to-day operations of the company’s administrative services and raising purchase requests of required items at office, coordinating with the building management for smooth operations processing.
· Dealing and negotiating with different types of vendors to secure advantageous terms for rental agreements, procurement, issuance and installation of office equipment, building, hardware, and electrical items, entertainment etc.
Oversee management of security tools & equipment such as alarm systems, video surveillance systems (CCTV) etc. to optimize effectiveness.
Customer Relation Officer
Resolutions offered by an organization, and satisfaction rating by customer.
Made customers aware of current and new programs and services.
Experienced with customer relationship management (CRM) system.
Maintained up-to-date knowledge of product and service changes.
Delivered excellent customer service, resulting in a consistent customer satisfaction rating.
Receive Calls, Investigated and resolved customer inquiries and complaints quickly.
