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Summary
§ Consistently provided day-to-day OS-level support for branches, back offices, and call centers, including troubleshooting technical issues, performing software installations and upgrades, and maintaining systems stability.
§ Skilled in remotely troubleshooting software problems for customers, including identifying the root cause of the issue, providing step-by-step resolution guidance, and ensuring prompt resolution of the problem to minimize downtime.
§ Proficient in configuring various peripherals, including printers, scanners, biometric devices, and other IT equipment
§ Configuring new and existing software to meet the specific needs and requirements of the organization, ensuring efficient and effective use of technology
Experience
Support Engineer
