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Summary
Customer Services & Business Development Representative
Key Skills and Characteristics:
Resolved customer issues ranging from phone technical support to billing questions,Providing Exceptional Service, Building Loyal Relationships, Solving Problems, Increasing Sales. Dynamic customer service, Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer, Build and maintain enduring customer relationships to boost sales and generate repeat business, demonstrating/presenting products.
Fields of Expertise:
Customer Services & Client Support, Marketing & Advertising, Public Relation, Establishing new business
Experience
Sales Executive & Business Development Representative
Identifies business opportunities by identifying prospects and evaluating their position in the industry,
Researching and analyzing sales options, Sells products by establishing contact and developing relationships
with prospects, recommending solutions,
Maintains relationships with clients by providing support, information and guidance, researching and recommending new opportunities, recommending profit and service improvements,
Identifies product improvements or new products by remaining current on industry trends.
Inbound Remote Agent
LiveXchange was a Canadian based Telecommunication Customer Services & Client Support Company, I was working as a Inbound remote agent at Sialkot Pakistan. With the job responsibilities of :
Respond to customer inquiries resulting from television ads, direct mailings, referrals, inquiries or online applications.
Set appointments at the location most convenient to the customer location and provide directions when needed.
Prepare the customer for their appointment by telling them what documents they will need to bring with them to their appointment with the Sales team.
Investigate and resolve issues/concerns of internal and external customers in a prompt and professional manner.
Supervisor
As a floor Supervisor in call center of TellComz communication I was responsible for:
Managing a team of agents,
Ensure individual agents are performing against targets,
Reviewing their performance and coaching/training them to do so.
Meet on a regular basis with Manager to provide feedback but also to receive instructions or actions.
Responsible for keeping agents informed of what's happening in the Center anything that may impact on the agents.
Involved in the recruitment of new agents and working on specific projects for the center.
Team Leader
My Job Responsibilities was: Managing a team of agents. My role is to ensure individual agents are performing against target, Reviewing their performance and coaching/training them to do so.