- Working for different projects to create multiple AWS resources (like EC2, S3 buckets, SecurityGroups, VPC, Cloudwatch alarms, etc) with CloudFormation Templates
- Working on different DevOps tools (Ansible, Docker, Jenkins, Git, etc) for multiple projects
- Provide support for AWS services

- Designing. upgrading and deployment of distributed VOIP infrastructure
- Managing and support (24/7) Linux based VoIP Servers and Voice gateways onshore and offshore.
- Responsible for building servers and customize the installation of OS and required Linux packages.
- Automate routine tasks by developing shell, Perl or PHP scripts and scheduled in cronjob accordingly with the help of Linux Team
- Managing centralized IP-PBX, Create Ring Groups, Call forwarding and Voicemail
- Modifying Dial plans as per new requirements on daily basis
- Creating Conference bridges, pin codes for Moderators and Participants
- Design, test, and support of VOIP based services offered over various data networks
- Managing, Troubleshooting and operating failover service of ACD/PBX Severs
- Managing and providing support to CCM (Contact Center Manager) application, RTM (Real Time Monitoring)
- Provide troubleshooting for all Forwarders & ACD Severs, Gateways, Databases, CRM Services and PBX for Operations Team
- Setting up IVR, Off Hours, Music on Hold as per requirement
- Communicating effectively with Clients, Management and Operations
- Creative problem solver, high degree of initiative

 Asterisk configuration, Asterisk Realtime Monitoring
 PBX solutions (Voicemail ,Queues, IVRs),VoIP protocols
 Asterisk Installation and configuration
 Asterisk, Database and other VOIP servers installation in Zong Data centre and configuration